We are about to launch into production.

A new release of SRM is going to be out soon.  Best to wait until then.

It's a pretty robust product and really makes the end user experience
easier.
2.0 has its bugs and the new 2.1 release will address a lot of issues.



[EMAIL PROTECTED] wrote:
> 
> Is there any one out there who has implemented BMC Service Request
> Management and is actually using the tool in a production environment?
> Looking for any installation, user and troubleshooting issues you may have
> encountered.
> 
> Scott Parrish
> IT Prophets, LLC
> (770) 653-5203
> 
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