Rabi, when you do report back, I would be curious about the impact on the performance of SLM that including this additional layer might create. I think you're right that developing the workflow isn't rocket surgery, but we'll see how well SLM can handle having the heat turned up on it.
Rick On 12/20/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > Not yet. But it will be built by Mid Jan. A colleague of mine will be > working > on it. If he agrees, I will post some info. > > I don't see it as a big deal. Laborious, may be, but nothing hard to > imagine. Basically copy stuff from another form, say > "CHG:InfrastructureChange". First define the datasource in SLM. Then work > on > the task form to add tab, tables, hidden fields and workflow...some > filters > and active links, basically copy stuff from the other form. It will take > some time to get to stuff like using "Notification Engine" for > notifications > rather than doing direct notify thru SLM's actions, but again the template > is already there, nothing to discover or design. > > About BMC not "supporting" it. I would think they would support it as much > as they support any custom work and custom SLAs. They will try to help you > troubleshoot or may be give you some design ideas, but they will not > constantly hold your hand as you go thru the coding. That's closer to > what > their professionla organization does for a living. > > If somebody at BMC said they won't support it, it depends on how you > worded > it and how they worded it and who at BMC did you talk to and what they ate > for breakfast that morning. I would be surprised to get an official "no > help > whatsover you are on your own" position. > > > > > Rabi - i'm curious if you got this working? > > Thanks! > > > > > On 12/12/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > > > Funny that you guys are talking about SLAs on tasks. > > We will be building just that fairly soon (in ITSM 7). > > > > I am not sure if it's a good idea or a workable idea. > > It was not my idea. But it's going to be built. > > > -- > View this message in context: > http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14445602.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
