Can you post your start/stop conditions and your reset condition? I assume on the milestone tab you've set "reset goal for same request" to Yes?
-cd This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, January 04, 2008 8:35 AM To: [email protected] Subject: Re: SLM Service Level Target Reset Question Great!!!! Perhaps you can help me. I have a Change SLA that works fine, however, I am trying to 'Reset Goal for Same Request When' the "Scheduled Start Date' Changes. I don't seem to be having much luck. Suggestions? THANKS!!! On 1/3/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > Ding Ding Ding!!!! Your suggestion made me realize that my stop > condition in the Target was superfluous. The reset condition takes > care of measuremnt "n" and generates "n + 1" as described. > > Thanks! > > > This e-mail and its attachments are confidential and solely for the > intended addressee(s). Do not share or use them without Fannie Mae's > approval. If received in error, contact the sender and delete them. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Thursday, January 03, 2008 3:21 PM > To: [email protected] > Subject: Re: SLM Service Level Target Reset Question > > Have you tried having it reset on another goal instead of stopping it > and resetting it on the same goal. > > On 1/3/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > > Yes. That's the Goal Reset Criteria I mentioned. And I did rebuild > > the filter after changing that data. The goal gets reset. My > > problem > > > seems to stem from the fact that the stop condition and the reset > > condition are the same, so the goal is immediately "Met." > > > > > > This e-mail and its attachments are confidential and solely for the > > intended addressee(s). Do not share or use them without Fannie Mae's > > approval. If received in error, contact the sender and delete them. > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Thursday, January 03, 2008 3:02 PM > > To: [email protected] > > Subject: Re: SLM Service Level Target Reset Question > > > > Did you modify the fields in "Configure Service Target Data Source" > > and then run "Modify Filter"? > > > > On 1/3/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > > > ** > > > I have a Service Level Target I want to reset when the Stop > > > condition > > is > > > met. In this case, I've set the stop condition to a certain Work > > Info Type > > > transaction. > > > ('TR.z1D_Activity_Type' = 11500) OR ('Status' = "Resolved") > > > > > > When the first part of this stop condition is met I want to > > > generate > > > > another measurement. I've set up my Goal Reset criteria to do > > > just > > that: > > > ('TR.z1D_Activity_Type' = 11500). > > > > > > So what I've got is that the stop condition generates a new goal. > > > > > > Here's the problem: When I implement a SLT to "Reset Goal for > > > Same > > Request" > > > the new goal is immediately met when it is generated. It would > > > seem > > > > that the stop filter(s) are firing when the new goal is generated? > > > > > > Has anyone encountered/solved this problem? Using a stop > > > condition to > > > > > also reset a SLT goal? > > > > > > > > > > > > > > > -- > > > > > > Chris Danaceau > > > > > > 703-833-2459 > > > > > > This e-mail and its attachments are confidential and solely for > > > the intended addressee(s). Do not share or use them without Fannie > > > Mae's > > > > approval. If received in error, contact the sender and delete them. > > > __20060125_______________________This posting was submitted with > > > HTML > > > > > in it___ > > > > ____________________________________________________________________ > > __ > > __ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ____________________________________________________________________ > > __ _________ UNSUBSCRIBE or access ARSlist Archives at > > www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where > > the Answers Are" > > > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
