Thanks Chris. Start When = 'Change Request Status' = "Draft" AND 'Scheduled Start Date' != $\NULL$
Stop When = 'Change Request Status' = "Completed" In the 'Reset Goal for Same Request When' = 'TR.Scheduled Start Date' != $\NULL$ Start Time for Request-Based SVTs = Scheduled Start Date Now what I am trying to do is have the 'Reset Goal for Same Request When' the Scheduled Start Date Changes. For example if the SLA says 3 days and the Scheduled Start Date is Feb. 4/08 then the SLA will be 3 days later. However, if they come along and change the Scheduled Start Date to Mar. 3/08 then the SLA needs to change. Thanks again for your help Chris!!! On 1/4/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > Can you post your start/stop conditions and your reset condition? I > assume on the milestone tab you've set "reset goal for same request" to > Yes? > > -cd > > > This e-mail and its attachments are confidential and solely for the > intended addressee(s). Do not share or use them without Fannie Mae's > approval. If received in error, contact the sender and delete them. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Friday, January 04, 2008 8:35 AM > To: [email protected] > Subject: Re: SLM Service Level Target Reset Question > > Great!!!! > > Perhaps you can help me. I have a Change SLA that works fine, however, > I am trying to 'Reset Goal for Same Request When' the "Scheduled Start > Date' Changes. I don't seem to be having much luck. > Suggestions? > > THANKS!!! > > > > On 1/3/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > > Ding Ding Ding!!!! Your suggestion made me realize that my stop > > condition in the Target was superfluous. The reset condition takes > > care of measuremnt "n" and generates "n + 1" as described. > > > > Thanks! > > > > > > This e-mail and its attachments are confidential and solely for the > > intended addressee(s). Do not share or use them without Fannie Mae's > > approval. If received in error, contact the sender and delete them. > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Thursday, January 03, 2008 3:21 PM > > To: [email protected] > > Subject: Re: SLM Service Level Target Reset Question > > > > Have you tried having it reset on another goal instead of stopping it > > and resetting it on the same goal. > > > > On 1/3/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > > > Yes. That's the Goal Reset Criteria I mentioned. And I did rebuild > > > > the filter after changing that data. The goal gets reset. My > > > problem > > > > > seems to stem from the fact that the stop condition and the reset > > > condition are the same, so the goal is immediately "Met." > > > > > > > > > This e-mail and its attachments are confidential and solely for the > > > intended addressee(s). Do not share or use them without Fannie Mae's > > > > approval. If received in error, contact the sender and delete them. > > > > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > > Sent: Thursday, January 03, 2008 3:02 PM > > > To: [email protected] > > > Subject: Re: SLM Service Level Target Reset Question > > > > > > Did you modify the fields in "Configure Service Target Data Source" > > > and then run "Modify Filter"? > > > > > > On 1/3/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > > > > ** > > > > I have a Service Level Target I want to reset when the Stop > > > > condition > > > is > > > > met. In this case, I've set the stop condition to a certain Work > > > Info Type > > > > transaction. > > > > ('TR.z1D_Activity_Type' = 11500) OR ('Status' = "Resolved") > > > > > > > > When the first part of this stop condition is met I want to > > > > generate > > > > > > another measurement. I've set up my Goal Reset criteria to do > > > > just > > > that: > > > > ('TR.z1D_Activity_Type' = 11500). > > > > > > > > So what I've got is that the stop condition generates a new goal. > > > > > > > > Here's the problem: When I implement a SLT to "Reset Goal for > > > > Same > > > Request" > > > > the new goal is immediately met when it is generated. It would > > > > seem > > > > > > that the stop filter(s) are firing when the new goal is generated? > > > > > > > > Has anyone encountered/solved this problem? Using a stop > > > > condition to > > > > > > > also reset a SLT goal? > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > Chris Danaceau > > > > > > > > 703-833-2459 > > > > > > > > This e-mail and its attachments are confidential and solely for > > > > the intended addressee(s). Do not share or use them without Fannie > > > > > Mae's > > > > > > approval. If received in error, contact the sender and delete > them. > > > > __20060125_______________________This posting was submitted with > > > > HTML > > > > > > > in it___ > > > > > > ____________________________________________________________________ > > > __ > > > __ > > > _______ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > ____________________________________________________________________ > > > __ _________ UNSUBSCRIBE or access ARSlist Archives at > > > www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where > > > the Answers Are" > > > > > > > ______________________________________________________________________ > > __ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
