Changing the password in the Remedy Administrator Tool should change the PW in the database automatically. At least that's what the documentation says (DatabaseRefGuide-630 pg. 54).
In Gary's case the PW was changed in the database directly, so he had to go thru hoops to re-sync the App server. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, January 04, 2008 10:21 AM To: [email protected] Subject: Re: Database password for ARAdmin account Okay, so I got it working. Thanks for all the help guys. For future reference, if anyone is doing this in the future, here is the order of events that must take place for SQL Server if they are changing the password on your ARAdmin account: Update the new password in the Remedy Administrator tool Have the DBA (or if you do it) change the password in the database Cycle remedy server (this step may or may not be necessary) This is the only order in which it seems to work, it's also the most logical if I would have just thought about it first :) Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, January 04, 2008 9:03 AM To: [email protected] Subject: Re: Database password for ARAdmin account What DB are you using? If the line is not there you can add it. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, January 04, 2008 8:37 AM To: [email protected] Subject: Re: Database password for ARAdmin account Fred, thanks for the response, unfortunately, in my ar.cfg file, I see no line for the password for ARAdmin account. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, January 04, 2008 8:26 AM To: [email protected] Subject: Re: Database password for ARAdmin account I believe you can put the password in plain text in the ar.conf file and it will work. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, January 04, 2008 8:24 AM To: [email protected] Subject: Database password for ARAdmin account If my database password has already changed for my ARAdmin account, how do I update remedy? Do I have to reinstall? I cannot log in with the admin tool (of course) to update it, so is there some metadata somewhere that can be updated? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
