Chad, I assumed the same but was told otherwise by support but since I hadn't done it had taken their word for it knowing that if that didn't work I at least knew what I must do.. It would have been nice though if there was a mechanism in the Server Group that contacted all the servers in the server group and wrote that change to the conf or the cfg file without manually having to do it...
Thanks for the verification.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Hall Chad - chahal Sent: Friday, January 04, 2008 4:35 PM To: [email protected] Subject: Re: Database password for ARAdmin account ** We’ve always done the manual change to the ar.cfg of other server group members. If I recall, it doesn’t do it automatically. But our process now is to just change it in the Admin tool on one server, manually edit the ar.cfg on the others, then cycle all of them. Chad Hall (501) 342-2650 ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, January 04, 2008 11:44 AM To: [email protected] Subject: Re: Database password for ARAdmin account That is correct.. The password once changed from the AR Admin tool, writes the encrypted password to the configuration file and simultaneously changes it in the DB and there is no need to recycle the Remedy server. The process is transparent and does not affect an end user. Its only when you are behind a server group, I think you need to copy the changed password from the primary servers configuration file to the other servers and possibly recycle them as you do it. I do remember asking Remedy Support about it and they told me that you do not manually have to do that, but I am yet to confirm that to be true. Maybe someone out there has already done this and could confirm if the servers in a server group automatically gets that configuration line updated without the need of a manual intervention.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Grooms, Frederick W Sent: Friday, January 04, 2008 12:10 PM To: [email protected] Subject: Re: Database password for ARAdmin account Changing the password in the Remedy Administrator Tool should change the PW in the database automatically. At least that's what the documentation says (DatabaseRefGuide-630 pg. 54). In Gary's case the PW was changed in the database directly, so he had to go thru hoops to re-sync the App server. Fred No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.13/1209 - Release Date: 1/4/2008 12:05 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
