Hello for all, I'd like to know if it's possible to run an Escalation on Archive Forms... The Qualification of my Escalation is 'Status' = "Closed", and int the page "If Action", I'm using a simple Set Fields Action (Field1 = "value_example"). But my Escalation doesn't run, and it's reporting a log file like this: <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > 000000000001998 <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > 0: Set Fields <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > **** Error while performing escalation action Anybody knows something about this? What can I do? Thanks a lot! Tadeu Augusto Dutra Pinto ----------------------------------------------------------------- IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing ----------------------------------------------------------------- Confiabilidade, Inovação e Qualidade em T.I.
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