Tadeu,
Just a small warning.
The "Application-Query-Delete-Entry" will do the delete of all records in
a single transaction. For example if you run this once a day, you will
probably match a lot of records. If you in addition have attachment data,
the the transaction rollback data can become very big.
If you run an escalation directly on the archive form, or a join-form
connected to the "trigger record", it can do an "Application-Delete-Entry"
instead for each record in turn.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Tadeu,
>
> I know in another thread you said this issue is already resolved, but
> I wanted to throw out another idea for you too. Your Escalation does
> not need to run on the "Archive form" at all. But it can still delete
> data in the Archive form.
>
> I like the design pattern of having your Escalations fire based on
> finding a "trigger record" in a form. This allows you to turn on/off
> your Escalations with data instead of an Admin tool change. Then you
> can build filters/workflow on this "ESC-controler"(Modify) form that
> will do what you want/need for that escalation. For example you can
> first get a count of the records that will be deleted, and maybe even
> run an external process to do a "backup" for that same search
> qualification, then use the Application-Query-Delete-Entry special
> process to actually remove the data from one or more forms as part of
> the same process. If you build your workflow in enough of a data
> driven/generic way then you can likely schedule all of your data
> backups/deletions from this same "controller form". (And once you move
> to v7.1 you can have multiple Escalations pools to not block other
> Escalation activities too. :) )
>
> HTH.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
>
>
> On Jan 7, 2008 11:51 AM, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]>
> wrote:
>> I'm sorry...
>>
>> For example, if I want to store the data on the Archive Form per 30
>> days, I have to change my Run If Qualification for: ('Status' =
>> "Closed") AND ($TIMESTAMP$ - 'CreateDate' >= 30*84600)
>>
>>
>> Att,
>>
>>
>> Tadeu Augusto Dutra Pinto
>> -----------------------------------------------------------------
>> IT Web Services ATM
>> Cinq Technologies
>> http://www.cinq.com.br
>> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>> Fone: 41 3018-2833 - Cinq
>> Fone: 41 2107-5736 - HSBC Outsourcing
>> -----------------------------------------------------------------
>> Confiabilidade, Inovação e Qualidade em T.I.
>>
>> ________________________________
>>
>> De: Action Request System discussion list(ARSList) em nome de Tadeu
>> Augusto Dutra Pinto
>> Enviada: seg 7/1/2008 14:46
>> Para: [email protected]
>> Assunto: RES: Escalations 0n Archive Forms
>>
>>
>>
>> **
>>
>> ok people...
>>
>> I'm going to explain what I want to do ...
>>
>> I have an application that have a main Form that creates a lot of
>> entries per day...
>> Then, I created an Archive Form that receives all the records of the
>> "main form" that are with 'Status' = "Closed".
>>
>> But now, I want to store the records on the form archive only for 30
>> days, for example... Then I want to run a Filter or an Escalation, or
>> both, that do this...
>>
>> Now, I'm trying to use some like these:
>>
>> Object: Filter
>> Form: Archive_Form
>> Execute On: Modify??? Delete??? Get Entry??? (I'm confused about this)
>> Run If: 'Status' = "Closed"
>> If Action: Run Process Application-Delete-Entry $SCHEMA$ $Id$
>>
>> What do you suggest in this case?
>>
>> Thankx a lot!
>>
>>
>> Tadeu Augusto Dutra Pinto
>> -----------------------------------------------------------------
>> IT Web Services ATM
>> Cinq Technologies
>> http://www.cinq.com.br
>> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>> Fone: 41 3018-2833 - Cinq
>> Fone: 41 2107-5736 - HSBC Outsourcing
>> -----------------------------------------------------------------
>> Confiabilidade, Inovação e Qualidade em T.I.
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
>> Sent: 07 January 2008 16:59
>> To: [email protected]
>> Subject: RES: Escalations 0n Archive Forms
>>
>>
>>
>> Hi,
>>
>>
>>
>> I think that I've already know what's happenin' ...
>>
>>
>>
>> My Escalation try to change a value (Set Field Action) on an ARCHIVE
>> Form... But Archive Forms can't be modified ...
>>
>>
>>
>> And I think that it's because this that I can't run the Escalation.
>>
>>
>>
>> I remember that when I tried to change manually the value on the Archive
>> form... Appeared the below message:
>>
>> "Cannot modify or create entries in an Archive or Audit form."
>>
>>
>>
>> And now? What Can I do?
>>
>>
>>
>>
>>
>> Tadeu Augusto Dutra Pinto
>>
>> -----------------------------------------------------------------
>>
>> IT Web Services ATM
>>
>> Cinq Technologies
>>
>> http://www.cinq.com.br
>>
>> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>>
>> Fone: 41 3018-2833 - Cinq
>>
>> Fone: 41 2107-5736 - HSBC Outsourcing
>>
>> -----------------------------------------------------------------
>>
>> Confiabilidade, Inovação e Qualidade em T.I.
>>
>>
>>
>> P.S.: Oscar, thanks for your post... I think it's this too!
>>
>>
>> > Hello for all,
>> >
>> >
>> > I'd like to know if it's possible to run an Escalation on Archive
>> Forms...
>> >
>> > The Qualification of my Escalation is 'Status' = "Closed", and int the
>> > page "If Action", I'm using a simple Set Fields Action (Field1 =
>> > "value_example").
>> >
>> > But my Escalation doesn't run, and it's reporting a log file like
>> this:
>> >
>> > <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation>
>> > <Client-RPC: 390603 > <USER: AR_ESCALATOR > 000000000001998
>> > <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation>
>> > <Client-RPC: 390603 > <USER: AR_ESCALATOR > 0: Set Fields
>> > <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation>
>> > <Client-RPC: 390603 > <USER: AR_ESCALATOR > **** Error while
>> performing
>> > escalation action
>> >
>> >
>> > Anybody knows something about this?
>> > What can I do?
>> >
>> > Thanks a lot!
>> >
>> >
>> > Tadeu Augusto Dutra Pinto
>> > -----------------------------------------------------------------
>> > IT Web Services ATM
>> > Cinq Technologies
>> > http://www.cinq.com.br
>> > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>> > Fone: 41 3018-2833 - Cinq
>> > Fone: 41 2107-5736 - HSBC Outsourcing
>> > -----------------------------------------------------------------
>> > Confiabilidade, Inovação e Qualidade em T.I.
>
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