Hi, I think that I've already know what's happenin' ... My Escalation try to change a value (Set Field Action) on an ARCHIVE Form... But Archive Forms can't be modified ... And I think that it's because this that I can't run the Escalation. I remember that when I tried to change manually the value on the Archive form... Appeared the below message: "Cannot modify or create entries in an Archive or Audit form." And now? What Can I do? Tadeu Augusto Dutra Pinto ----------------------------------------------------------------- IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing ----------------------------------------------------------------- Confiabilidade, Inovação e Qualidade em T.I. P.S.: Oscar, thanks for your post... I think it's this too!
________________________________ De: Action Request System discussion list(ARSList) em nome de Misi Mladoniczky Enviada: seg 7/1/2008 13:40 Para: [email protected] Assunto: Re: Escalations 0n Archive Forms Hi! You must turn on FLTR and possibly SQL logging to understand what happens. Put everything into the same file. The Set-Fields action triggers a modify on the 000000000001998 ticket, and I suspect that some filter or pattern check stops the transaction. Try setting the value manually on 000000000001998 through AR User. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. > Hello for all, > > > I'd like to know if it's possible to run an Escalation on Archive Forms... > > The Qualification of my Escalation is 'Status' = "Closed", and int the > page "If Action", I'm using a simple Set Fields Action (Field1 = > "value_example"). > > But my Escalation doesn't run, and it's reporting a log file like this: > > <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation> > <Client-RPC: 390603 > <USER: AR_ESCALATOR > 000000000001998 > <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation> > <Client-RPC: 390603 > <USER: AR_ESCALATOR > 0: Set Fields > <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation> > <Client-RPC: 390603 > <USER: AR_ESCALATOR > **** Error while performing > escalation action > > > Anybody knows something about this? > What can I do? > > Thanks a lot! > > > Tadeu Augusto Dutra Pinto > ----------------------------------------------------------------- > IT Web Services ATM > Cinq Technologies > http://www.cinq.com.br > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > Fone: 41 3018-2833 - Cinq > Fone: 41 2107-5736 - HSBC Outsourcing > ----------------------------------------------------------------- > Confiabilidade, Inovação e Qualidade em T.I. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
