Tadeu,
I know in another thread you said this issue is already resolved, but
I wanted to throw out another idea for you too. Your Escalation does
not need to run on the "Archive form" at all. But it can still delete
data in the Archive form.
I like the design pattern of having your Escalations fire based on
finding a "trigger record" in a form. This allows you to turn on/off
your Escalations with data instead of an Admin tool change. Then you
can build filters/workflow on this "ESC-controler"(Modify) form that
will do what you want/need for that escalation. For example you can
first get a count of the records that will be deleted, and maybe even
run an external process to do a "backup" for that same search
qualification, then use the Application-Query-Delete-Entry special
process to actually remove the data from one or more forms as part of
the same process. If you build your workflow in enough of a data
driven/generic way then you can likely schedule all of your data
backups/deletions from this same "controller form". (And once you move
to v7.1 you can have multiple Escalations pools to not block other
Escalation activities too. :) )
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Jan 7, 2008 11:51 AM, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]> wrote:
> I'm sorry...
>
> For example, if I want to store the data on the Archive Form per 30 days, I
> have to change my Run If Qualification for: ('Status' = "Closed") AND
> ($TIMESTAMP$ - 'CreateDate' >= 30*84600)
>
>
> Att,
>
>
> Tadeu Augusto Dutra Pinto
> -----------------------------------------------------------------
> IT Web Services ATM
> Cinq Technologies
> http://www.cinq.com.br
> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
> Fone: 41 3018-2833 - Cinq
> Fone: 41 2107-5736 - HSBC Outsourcing
> -----------------------------------------------------------------
> Confiabilidade, Inovação e Qualidade em T.I.
>
> ________________________________
>
> De: Action Request System discussion list(ARSList) em nome de Tadeu Augusto
> Dutra Pinto
> Enviada: seg 7/1/2008 14:46
> Para: [email protected]
> Assunto: RES: Escalations 0n Archive Forms
>
>
>
> **
>
> ok people...
>
> I'm going to explain what I want to do ...
>
> I have an application that have a main Form that creates a lot of entries per
> day...
> Then, I created an Archive Form that receives all the records of the "main
> form" that are with 'Status' = "Closed".
>
> But now, I want to store the records on the form archive only for 30 days,
> for example... Then I want to run a Filter or an Escalation, or both, that do
> this...
>
> Now, I'm trying to use some like these:
>
> Object: Filter
> Form: Archive_Form
> Execute On: Modify??? Delete??? Get Entry??? (I'm confused about this)
> Run If: 'Status' = "Closed"
> If Action: Run Process Application-Delete-Entry $SCHEMA$ $Id$
>
> What do you suggest in this case?
>
> Thankx a lot!
>
>
> Tadeu Augusto Dutra Pinto
> -----------------------------------------------------------------
> IT Web Services ATM
> Cinq Technologies
> http://www.cinq.com.br
> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
> Fone: 41 3018-2833 - Cinq
> Fone: 41 2107-5736 - HSBC Outsourcing
> -----------------------------------------------------------------
> Confiabilidade, Inovação e Qualidade em T.I.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL
> PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
> Sent: 07 January 2008 16:59
> To: [email protected]
> Subject: RES: Escalations 0n Archive Forms
>
>
>
> Hi,
>
>
>
> I think that I've already know what's happenin' ...
>
>
>
> My Escalation try to change a value (Set Field Action) on an ARCHIVE Form...
> But Archive Forms can't be modified ...
>
>
>
> And I think that it's because this that I can't run the Escalation.
>
>
>
> I remember that when I tried to change manually the value on the Archive
> form... Appeared the below message:
>
> "Cannot modify or create entries in an Archive or Audit form."
>
>
>
> And now? What Can I do?
>
>
>
>
>
> Tadeu Augusto Dutra Pinto
>
> -----------------------------------------------------------------
>
> IT Web Services ATM
>
> Cinq Technologies
>
> http://www.cinq.com.br
>
> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>
> Fone: 41 3018-2833 - Cinq
>
> Fone: 41 2107-5736 - HSBC Outsourcing
>
> -----------------------------------------------------------------
>
> Confiabilidade, Inovação e Qualidade em T.I.
>
>
>
> P.S.: Oscar, thanks for your post... I think it's this too!
>
>
> > Hello for all,
> >
> >
> > I'd like to know if it's possible to run an Escalation on Archive Forms...
> >
> > The Qualification of my Escalation is 'Status' = "Closed", and int the
> > page "If Action", I'm using a simple Set Fields Action (Field1 =
> > "value_example").
> >
> > But my Escalation doesn't run, and it's reporting a log file like this:
> >
> > <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation>
> > <Client-RPC: 390603 > <USER: AR_ESCALATOR > 000000000001998
> > <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation>
> > <Client-RPC: 390603 > <USER: AR_ESCALATOR > 0: Set Fields
> > <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation>
> > <Client-RPC: 390603 > <USER: AR_ESCALATOR > **** Error while performing
> > escalation action
> >
> >
> > Anybody knows something about this?
> > What can I do?
> >
> > Thanks a lot!
> >
> >
> > Tadeu Augusto Dutra Pinto
> > -----------------------------------------------------------------
> > IT Web Services ATM
> > Cinq Technologies
> > http://www.cinq.com.br
> > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
> > Fone: 41 3018-2833 - Cinq
> > Fone: 41 2107-5736 - HSBC Outsourcing
> > -----------------------------------------------------------------
> > Confiabilidade, Inovação e Qualidade em T.I.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
