Hi!
You must turn on FLTR and possibly SQL logging to understand what happens.
Put everything into the same file.
The Set-Fields action triggers a modify on the 000000000001998 ticket, and
I suspect that some filter or pattern check stops the transaction.
Try setting the value manually on 000000000001998 through AR User.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Hello for all,
>
>
> I'd like to know if it's possible to run an Escalation on Archive Forms...
>
> The Qualification of my Escalation is 'Status' = "Closed", and int the
> page "If Action", I'm using a simple Set Fields Action (Field1 =
> "value_example").
>
> But my Escalation doesn't run, and it's reporting a log file like this:
>
> <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation>
> <Client-RPC: 390603 > <USER: AR_ESCALATOR > 000000000001998
> <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation>
> <Client-RPC: 390603 > <USER: AR_ESCALATOR > 0: Set Fields
> <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation>
> <Client-RPC: 390603 > <USER: AR_ESCALATOR > **** Error while performing
> escalation action
>
>
> Anybody knows something about this?
> What can I do?
>
> Thanks a lot!
>
>
> Tadeu Augusto Dutra Pinto
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