To make a shortcut for the user tool to be attached to the email, go into the filter that sends the email out, and click the box that says, "Send Shortcut."
Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Monday, January 28, 2008 9:26 AM To: [email protected] Subject: File->Send->Request ** Any ideas on how to make this use the incident number instead of the request id? Also, any idea on how to make the user tool link be attached to the email that comes out of the email system for an incident? __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
