Hi,
This is just a small home grown form. All required fields without a
default has been mapped.
The same code works against the 7.1.0 server.
Best Regards - Misi, RRR AB, http://rrr.se
> Hi,
> As per the requirement "Create" Operation requires well managed input
> mapping i.e. we should map all the required fields. At the time of input
> mapping we can provide default values for that field so at the time of
> consuming the webservice it need not to provide the value for that field.
> It
> will take the default value.
> You can set the default value in the properties window.
>
> As per the error I think you missed out input mapping for a required
> field.
> Once again check the input mapping for all the required fields.
>
> Also while creating incidents using the WebService you can not use
> directly
> "HPD:Help Desk" form. Instead you should use the
> "HPD:IncidentInterface_Create" form.
>
> Thanks,
> Ajit Patil
>
> Misi Mladoniczky wrote:
>>
>> Hi,
>>
>> We have published an AR System Web Service for creating tickets.
>>
>> ERROR (326): Required field cannot be reset to a NULL value; InputDoc
>>
>> The above error is shown in the browser. Usually there should be a field
>> ID appended rather than the InputDoc.
>>
>> Note that Get and GetList operations works fine, it is the Create
>> operation we have a problem with!
>>
>> The develpment environment worked with the following setup:
>> Windows, AR Server 7.1.0 patch 1, Mid Tier 7.1.0 patch 1, Tomcat
>>
>> The test environment has the following setup:
>> Windows, AR Server 6.3.0 patch 18, Mid Tier 7.1.0 patch 1, Tomcat
>>
>> The problems seems to be related to the server version. Does anyone have
>> any input on the configuration?
>>
>> It looks like the mapping from version 7.1 to 6.3 of the
>> ARXMLCreateEntry()-call does not work. The InputDoc may be blank or
>> something like this.
>>
>> I set up ARAPILOGGING=1 and 2 on the MidTier-server. This gave us the
>> following output:
>>
>> ### arapicmd.log ###
>>
>> #
>> # ARXMLCreateEntry
>> #
>> xmlce
>>
>> ### arapires.log ###
>>
>> ARXMLCreateEntry results
>> Return Code: ERROR
>> Status List: 1 items
>> Status Struct:
>> Message type: ERROR
>> Message number: 326
>> Message: Required field cannot be reset to a NULL value
>> Appended: InputDoc
>>
>> ### armidtier.log ###
>>
>> 2008-jan-25 09:19:28 - FINE (com.remedy.log.WEBSERVICES) : input
>> document:
>> <?xml version="1.0" encoding="UTF-8"?>
>> <ROOT Mottagare="MinSida" Telefon="-" Tilldelad_Grupp="-"
>> xmlns="urn:MinSida_HD">
>> <Kategori>Mjukvara</Kategori>
>> <Omrade>Bestallning</Omrade>
>> <Typ>Licens RK/UM-LAN</Typ>
>> <Arendemening>test</Arendemening>
>> <Detaljbeskrivning>test</Detaljbeskrivning>
>> <Login_id>FA_URT</Login_id>
>> </ROOT>
>> 2008-jan-25 09:19:28 - SEVERE (com.remedy.log.WEBSERVICES) : AxisFault :
>> ERROR (326): Required field cannot be reset to a NULL value; InputDoc
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>>
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>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> * RRR|Translator - Manage and automate your language translations.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
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>>
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