Hi: Our environment has remedy application (7.0.1) on a server, weblogic
mid-tier on a seperate server. This weblogic application has another
application listening for webservice requests from Remedy. I have a
filter which has a Set Fields action. This action calls a webservice to
send remedy incidents. Everytime this filter or any other filter in
remedy gets activated to forward request via webservice, we get the
following error. Have been working with support for past 36 hours and
have not figured out the cause/fix.
12:22:24,480 ERROR [Debug]
javax.xml.rpc.soap.SOAPFaultException:
MessageType: 2
MessageNum: 9130
MessageText: An exception occurred from the WebService class
AppendedText: Unknown Error
at
com.sun.xml.rpc.client.StreamingSender._raiseFault(StreamingSender.java:360)
at
com.sun.xml.rpc.client.StreamingSender._send(StreamingSender.java:224)
at
arscreate._S_HPD_Incident_CreatePortType_Stub.opCreate(_S_HPD_Incident_CreatePortType_Stub.java:163)
at sun.reflect.GeneratedMethodAccessor373.invoke(Unknown Source)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at
com.micromuse.common.parser.IPLInterpreterVisitor$WSCallTransBlock.doit(IPLInterpreterVisitor.java:3069)
at
com.micromuse.common.util.TimedExecutor$TransBlockRunner.run(TimedExecutor.java:136)
at
com.micromuse.common.util.StoppableRunnableExecutor$StoppableThread.run(StoppableRunnableExecutor.java:292)
There was core file dumped around the time we started having this
problem. I have no idea how to look at this core file to know what
happened. There have been no changes in the environment for past 2
weeks. Wondering if anyone has seen this?
The webservice request from the application to remedy is working fine so
we believe the problem is with remedy.
We have increased the heap memory size to 2048MB on the weblogic server
Thanks
Ravi
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