Hi all, I have ITSM 7.0.2 patch 3 running on ARServer 7.0.01 patch 3 on a Linux/Oracle environment. I've written custom code to take inbound emails and based on the subject line push them to the worklog of whatever ticket needs to be updated. This all works fine and has been in production since we went live. Up until now the majority of updates has come from our Lotus Notes clients. We added a new group of users that are using Inotes that causes the email to come in HTML format. I can easily amend my code to push over the HTML field rather than the plain text bases on whichever is not null, the problem is that the HTML pushes over like this:
<FONT face="Default Sans Serif,Verdana,Arial,Helvetica,sans-serif" size=2><DIV><BR><DIV>test again<BR><DIV><BR></DIV><FONT color=#990099>-----Remedy <[EMAIL PROTECTED]> wrote: -----<BR><BR></FONT><blockquote style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">To: [EMAIL PROTECTED]<BR>From: Remedy <[EMAIL PROTECTED]><BR>Date: 02/21/2008 03:03PM<BR>Subject: INC000000152336<BR><BR><FONT face="Default Monospace,Courier New,Courier,monospace" size=2>Test email<BR><BR>Email Attachment : <BR><BR></FONT></blockquote><br></DIV></DIV></FONT> Anyone have any suggestions of how to best parse out just the text? TIA Ben Cantatore Remedy Administrator Avon (914) 935-2946 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
