Ben,
The Remedy way would be to put it in a view field.
Julie
At 11:17 AM 2/21/2008, you wrote:
**
Neel,
I was trying to figure this out using Remedy,
but I think that your suggestion is really the
best way to go with this. Thanks for the advice.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Neel Guatam <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion
list(ARSList)" <arslist@ARSLIST.ORG>
02/21/2008 12:52 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Parsing HTML Inbound Emails
**
Ben,
Always convert HTML à Plain Text on Submit and
then you wont have to worry about parsing HTML.
There are many HTML à Plain Text 3rd party tools
out there that you can use. Using API calls, you
can feed the HTML to these tools using Run
Process action and save the result back to Plain
Text field for the same record using EmailID/Unique ID.
Hope this helps,
Neel Gautam
Accenture - Chicago Delivery Centre
Core Values: Stewardship · Best People ·
Client Value Creation · One Global Network ·
Respect for the Individual · Integrity
----------
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Thursday, February 21, 2008 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Parsing HTML Inbound Emails
**
Hi all,
I have ITSM 7.0.2 patch 3 running on ARServer
7.0.01 patch 3 on a Linux/Oracle
environment. I've written custom code to take
inbound emails and based on the subject line
push them to the worklog of whatever ticket
needs to be updated. This all works fine and
has been in production since we went live. Up
until now the majority of updates has come from
our Lotus Notes clients. We added a new group
of users that are using Inotes that causes the
email to come in HTML format. I can easily
amend my code to push over the HTML field rather
than the plain text bases on whichever is not
null, the problem is that the HTML pushes over like this:
<FONT face="Default Sans
Serif,Verdana,Arial,Helvetica,sans-serif"
size=2><DIV><BR><DIV>test
again<BR><DIV><BR></DIV><FONT
color=#990099>-----Remedy
<[EMAIL PROTECTED]> wrote:
-----<BR><BR></FONT><blockquote
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px;
MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px
solid; MARGIN-RIGHT: 0px">To:
[EMAIL PROTECTED]<BR>From: Remedy
<[EMAIL PROTECTED]><BR>Date: 02/21/2008
03:03PM<BR>Subject: INC000000152336<BR><BR><FONT
face="Default Monospace,Courier
New,Courier,monospace" size=2>Test
email<BR><BR>Email Attachment :
<BR><BR></FONT></blockquote><br></DIV></DIV></FONT>
Anyone have any suggestions of how to best parse out just the text?
TIA
Ben Cantatore
Remedy Administrator
Avon
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Julie Rockwood
Los Alamos National Laboratory
IST-APPS3
(505) 667-9846
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