Hi,
I wrote a simple HTML -> Text in C + ARFLTRAPI some time ago. I moved the
converted Text from the HTML to the Text-field if the Text-field was
empty. This should make it possible for you to use your old workflow and
make use of the original Text field regardless of how it is populated.
If you want code or a compiled plugin, contact me off list. It is only 150
lines of c-code.
Best Regards - Misi, RRR AB, http://rrr.se/sv/
> Julie,
>
> That's a fine thought, but this is an update to the notes (Detailed
> Description) field on the hpd:worklog. I don't want to create a separate
> field that users needs to check. Even if I hide/unhide fields through
> workflow its a bit messy not to mention I have many reports that display
> the contains of the worklog that would be broken by such a change. So
> good idea, but I don't think its going to work in this instance.
>
> Ben Cantatore
> Remedy Administrator
> Avon
> (914) 935-2946
>
>
>
> Julie Rockwood <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> <[email protected]>
> 02/21/2008 01:29 PM
> Please respond to
> [email protected]
>
>
> To
> [email protected]
> cc
>
> Subject
> Re: Parsing HTML Inbound Emails
>
>
>
>
>
>
> **
> Ben,
> The Remedy way would be to put it in a view field.
> Julie
>
>
> At 11:17 AM 2/21/2008, you wrote:
> **
> Neel,
>
> I was trying to figure this out using Remedy, but I think that your
> suggestion is really the best way to go with this. Thanks for the advice.
>
>
> Ben Cantatore
> Remedy Administrator
> Avon
> (914) 935-2946
>
>
> Neel Guatam <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> <[email protected]>
>
> 02/21/2008 12:52 PM
> Please respond to
> [email protected]
>
> To
> [email protected]
> cc
> Subject
> Re: Parsing HTML Inbound Emails
>
>
>
>
> **
> Ben,
>
> Always convert HTML à Plain Text on Submit and then you won?t have to
> worry about parsing HTML. There are many HTML à Plain Text 3rd party tools
> out there that you can use. Using API calls, you can feed the HTML to
> these tools using Run Process action and save the result back to Plain
> Text field for the same record using EmailID/Unique ID.
>
> Hope this helps,
>
> Neel Gautam
> Accenture - Chicago Delivery Centre
>
>
> Core Values: Stewardship · Best People · Client Value Creation · One
> Global Network · Respect for the Individual · Integrity
>
>
>
>
> From: Action Request System discussion list(ARSList) [
> mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
> Sent: Thursday, February 21, 2008 11:29 AM
> To: [email protected]
> Subject: Parsing HTML Inbound Emails
>
> **
> Hi all,
>
> I have ITSM 7.0.2 patch 3 running on ARServer 7.0.01 patch 3 on a
> Linux/Oracle environment. I've written custom code to take inbound emails
> and based on the subject line push them to the worklog of whatever ticket
> needs to be updated. This all works fine and has been in production since
> we went live. Up until now the majority of updates has come from our
> Lotus Notes clients. We added a new group of users that are using Inotes
> that causes the email to come in HTML format. I can easily amend my code
> to push over the HTML field rather than the plain text bases on whichever
> is not null, the problem is that the HTML pushes over like this:
>
> <FONT face="Default Sans Serif,Verdana,Arial,Helvetica,sans-serif"
> size=2><DIV><BR><DIV>test again<BR><DIV><BR></DIV><FONT
> color=#990099>-----Remedy <[EMAIL PROTECTED]> wrote:
> -----<BR><BR></FONT><blockquote style="PADDING-RIGHT: 0px; PADDING-LEFT:
> 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT:
> 0px">To: [EMAIL PROTECTED]<BR>From: Remedy
> <[EMAIL PROTECTED]><BR>Date: 02/21/2008 03:03PM<BR>Subject:
> INC000000152336<BR><BR><FONT face="Default Monospace,Courier
> New,Courier,monospace" size=2>Test email<BR><BR>Email Attachment :
> <BR><BR></FONT></blockquote><br></DIV></DIV></FONT>
>
> Anyone have any suggestions of how to best parse out just the text?
>
> TIA
>
> Ben Cantatore
> Remedy Administrator
> Avon
> (914) 935-2946 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
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> Julie Rockwood
> Los Alamos National Laboratory
> IST-APPS3
> (505) 667-9846
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