Yes! Dwayne
---- Original message ---- >Date: Tue, 11 Mar 2008 09:26:54 -0500 >From: "Grooms, Frederick W" <[EMAIL PROTECTED]> >Subject: Re: Guest users only get Read license >To: [email protected] > >Do you have your Submitter Mode set to Locked? > >Fred > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Tuesday, March 11, 2008 9:19 AM >To: [email protected] >Subject: Guest users only get Read license > >Hello Everyone, > >We have users without Remedy accounts (no record in the User form) who >are nevertheless "Submitter" in certain call entries. We want them to >be able to go in and modify these requests. I am pretty sure they used >to be able to do it. But now I have a user who logs in but only gets a >"read" license, so she can't do what she needs to do. (It isn't just a >temporary read. There are plenty of read licenses available.) > >I think that guest users used to get "Floating" licenses, but am not >totally sure. We have "Allow Guest Users" checked in the configuration. >The default value for license type in the User form is "License Type" >default value is "Floating". (That shouldn't make any difference, but I >am grasping at straws.) > >The user is logging in via Mid-Tier, which also shouldn't make any >difference. I gave her a Remedy account, and now she gets a Floating >license when she logs in. But I don't want to give all our potential >users Remedy accounts. That defeats the whole purpose of the >"Submitter" permission group. > >Any suggestions? > >(ARS and Mid-Tier 7.1, Mid-Tier Build 200708221849, RH Linux Server, >Oracle 10..2 db) > >Dwayne Martin >James Madison University > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
