Incorrect. With Submitter Mode set to Locked, a person with a "Read" license can submit AND modify their tickets (where the login name they are logged in as = the value in the Submitter field). The error comes when they have a "read" license and they try to modify a ticket where their login name is not in the Submitter field.
Floating licenses are not automatically issued to guest users, read licenses are. Floating licenses are specifically issued to defined user accounts by an administrator. So if somebody logged in as wxyz will not get a floating license unless an administrator has created a specific user record with a login name of wxyz and issued them a floating license. As a general rule, a floating license will allow a user to modify any ticket, or course provided that they aren't restricted by administrator defined permission groups or custom workflow. TP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, March 11, 2008 12:01 PM To: [email protected] Subject: Re: Guest users only get Read license Tim, I am looking at the "Manage User License" panel, and I see that when the user logs in she gets a "Read" license (or did before I gave her an account.) That is set before she tries to make any changes. Even if somebody logs in as "wxyz" they should get a "Floating" license. After that they would only be able to modify forms in which they are "Submitter". But they can't do anything if they only get a "Read" license. Dwayne Martin ---- Original message ---- >Date: Tue, 11 Mar 2008 11:04:35 -0400 >From: Timothy Powell <[EMAIL PROTECTED]> >Subject: Re: Guest users only get Read license >To: [email protected] > >Since you're grasping at straws, I'll do the same. > >1) Is this only happening to one user? >2) If yes, how is the user logging in? Since you allow guest users, they can >log in as "Jane Smith", JSmith, etc. Or maybe you have a company policy that >says you log in using your corporate ID which might be something like >CompanyInitialsLastnameFirstinitial; "XYZCorpSmithJ". I noticed that you >mentioned "she". Did she recently have a name change (marriage/divorce) so >that now her login might be "XYZCorpJonesJ"? So, have you verified that the >user name she is logging in with exactly matches the value in the Submitter >field for the ticket she is trying to modify? > >TP > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Tuesday, March 11, 2008 10:51 AM >To: [email protected] >Subject: Re: Guest users only get Read license > >Yes! > >Dwayne > >---- Original message ---- >>Date: Tue, 11 Mar 2008 09:26:54 -0500 >>From: "Grooms, Frederick W" <[EMAIL PROTECTED]> >>Subject: Re: Guest users only get Read license >>To: [email protected] >> >>Do you have your Submitter Mode set to Locked? >> >>Fred >> >>-----Original Message----- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >>Sent: Tuesday, March 11, 2008 9:19 AM >>To: [email protected] >>Subject: Guest users only get Read license >> >>Hello Everyone, >> >>We have users without Remedy accounts (no record in the User form) who >>are nevertheless "Submitter" in certain call entries. We want them to >>be able to go in and modify these requests. I am pretty sure they used >>to be able to do it. But now I have a user who logs in but only gets a >>"read" license, so she can't do what she needs to do. (It isn't just a >>temporary read. There are plenty of read licenses available.) >> >>I think that guest users used to get "Floating" licenses, but am not >>totally sure. We have "Allow Guest Users" checked in the configuration. >>The default value for license type in the User form is "License Type" >>default value is "Floating". (That shouldn't make any difference, but I >>am grasping at straws.) >> >>The user is logging in via Mid-Tier, which also shouldn't make any >>difference. I gave her a Remedy account, and now she gets a Floating >>license when she logs in. But I don't want to give all our potential >>users Remedy accounts. That defeats the whole purpose of the >>"Submitter" permission group. >> >>Any suggestions? >> >>(ARS and Mid-Tier 7.1, Mid-Tier Build 200708221849, RH Linux Server, >>Oracle 10..2 db) >> >>Dwayne Martin >>James Madison University >> >>__________________________________________________________________________ _ >____ >>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >___________________________________________________________________________ _ >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >___________________________________________________________________________ ____ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
