UNCLASSIFIED "Allow Guest Users" means that every login is accepted; the login doesn't have to match a Remedy login name.
Submitter Lock Mode means no change can be made to the original submitter. Remedy allows the submitter to modify tickets submitted by him/her but cannot modify other tickets without being assigned a Fixed or Floating license. A current user, with a Read license, can modify tickets where he/she is the submitter. Just because you can successfully log in, doesn't mean that you can modify. When your user logged in originally (before you assigned her a Floating License), and could not modify a ticket, was her Remedy login name being used and did it match the submitter name on the tickets she was trying to modify? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, March 11, 2008 12:01 PM To: [email protected] Subject: Re: Guest users only get Read license Tim, I am looking at the "Manage User License" panel, and I see that when the user logs in she gets a "Read" license (or did before I gave her an account.) That is set before she tries to make any changes. Even if somebody logs in as "wxyz" they should get a "Floating" license. After that they would only be able to modify forms in which they are "Submitter". But they can't do anything if they only get a "Read" license. Dwayne Martin ---- Original message ---- >Date: Tue, 11 Mar 2008 11:04:35 -0400 >From: Timothy Powell <[EMAIL PROTECTED]> >Subject: Re: Guest users only get Read license >To: [email protected] > >Since you're grasping at straws, I'll do the same. > >1) Is this only happening to one user? >2) If yes, how is the user logging in? Since you allow guest users, >they can log in as "Jane Smith", JSmith, etc. Or maybe you have a >company policy that says you log in using your corporate ID which might >be something like CompanyInitialsLastnameFirstinitial; "XYZCorpSmithJ". >I noticed that you mentioned "she". Did she recently have a name change >(marriage/divorce) so that now her login might be "XYZCorpJonesJ"? So, >have you verified that the user name she is logging in with exactly >matches the value in the Submitter field for the ticket she is trying >to modify? > >TP > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Tuesday, March 11, 2008 10:51 AM >To: [email protected] >Subject: Re: Guest users only get Read license > >Yes! > >Dwayne > >---- Original message ---- >>Date: Tue, 11 Mar 2008 09:26:54 -0500 >>From: "Grooms, Frederick W" <[EMAIL PROTECTED]> >>Subject: Re: Guest users only get Read license >>To: [email protected] >> >>Do you have your Submitter Mode set to Locked? >> >>Fred >> >>-----Original Message----- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >>Sent: Tuesday, March 11, 2008 9:19 AM >>To: [email protected] >>Subject: Guest users only get Read license >> >>Hello Everyone, >> >>We have users without Remedy accounts (no record in the User form) who >>are nevertheless "Submitter" in certain call entries. We want them to >>be able to go in and modify these requests. I am pretty sure they >>used to be able to do it. But now I have a user who logs in but only >>gets a "read" license, so she can't do what she needs to do. (It >>isn't just a temporary read. There are plenty of read licenses >>available.) >> >>I think that guest users used to get "Floating" licenses, but am not >>totally sure. We have "Allow Guest Users" checked in the >>configuration. The default value for license type in the User form is >>"License Type" default value is "Floating". (That shouldn't make any >>difference, but I am grasping at straws.) >> >>The user is logging in via Mid-Tier, which also shouldn't make any >>difference. I gave her a Remedy account, and now she gets a Floating >>license when she logs in. But I don't want to give all our potential >>users Remedy accounts. That defeats the whole purpose of the >>"Submitter" permission group. >> >>Any suggestions? >> >>(ARS and Mid-Tier 7.1, Mid-Tier Build 200708221849, RH Linux Server, >>Oracle 10..2 db) >> >>Dwayne Martin >>James Madison University >> >>______________________________________________________________________ >>_____ >____ >>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >>Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >_______________________________________________________________________ >_____ >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >_______________________________________________________________________ >________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
