Tim, I am looking at the "Manage User License" panel, and I see that when the user logs in she gets a "Read" license (or did before I gave her an account.) That is set before she tries to make any changes.
Even if somebody logs in as "wxyz" they should get a "Floating" license. After that they would only be able to modify forms in which they are "Submitter". But they can't do anything if they only get a "Read" license. Dwayne Martin ---- Original message ---- >Date: Tue, 11 Mar 2008 11:04:35 -0400 >From: Timothy Powell <[EMAIL PROTECTED]> >Subject: Re: Guest users only get Read license >To: [email protected] > >Since you're grasping at straws, I'll do the same. > >1) Is this only happening to one user? >2) If yes, how is the user logging in? Since you allow guest users, they can >log in as "Jane Smith", JSmith, etc. Or maybe you have a company policy that >says you log in using your corporate ID which might be something like >CompanyInitialsLastnameFirstinitial; "XYZCorpSmithJ". I noticed that you >mentioned "she". Did she recently have a name change (marriage/divorce) so >that now her login might be "XYZCorpJonesJ"? So, have you verified that the >user name she is logging in with exactly matches the value in the Submitter >field for the ticket she is trying to modify? > >TP > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Tuesday, March 11, 2008 10:51 AM >To: [email protected] >Subject: Re: Guest users only get Read license > >Yes! > >Dwayne > >---- Original message ---- >>Date: Tue, 11 Mar 2008 09:26:54 -0500 >>From: "Grooms, Frederick W" <[EMAIL PROTECTED]> >>Subject: Re: Guest users only get Read license >>To: [email protected] >> >>Do you have your Submitter Mode set to Locked? >> >>Fred >> >>-----Original Message----- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >>Sent: Tuesday, March 11, 2008 9:19 AM >>To: [email protected] >>Subject: Guest users only get Read license >> >>Hello Everyone, >> >>We have users without Remedy accounts (no record in the User form) who >>are nevertheless "Submitter" in certain call entries. We want them to >>be able to go in and modify these requests. I am pretty sure they used >>to be able to do it. But now I have a user who logs in but only gets a >>"read" license, so she can't do what she needs to do. (It isn't just a >>temporary read. There are plenty of read licenses available.) >> >>I think that guest users used to get "Floating" licenses, but am not >>totally sure. We have "Allow Guest Users" checked in the configuration. >>The default value for license type in the User form is "License Type" >>default value is "Floating". (That shouldn't make any difference, but I >>am grasping at straws.) >> >>The user is logging in via Mid-Tier, which also shouldn't make any >>difference. I gave her a Remedy account, and now she gets a Floating >>license when she logs in. But I don't want to give all our potential >>users Remedy accounts. That defeats the whole purpose of the >>"Submitter" permission group. >> >>Any suggestions? >> >>(ARS and Mid-Tier 7.1, Mid-Tier Build 200708221849, RH Linux Server, >>Oracle 10..2 db) >> >>Dwayne Martin >>James Madison University >> >>___________________________________________________________________________ >____ >>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >____________________________________________________________________________ >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
