Hello Everyone, We have users without Remedy accounts (no record in the User form) who are nevertheless “Submitter” in certain call entries. We want them to be able to go in and modify these requests. I am pretty sure they used to be able to do it. But now I have a user who logs in but only gets a “read” license, so she can’t do what she needs to do. (It isn't just a temporary read. There are plenty of read licenses available.)
I think that guest users used to get “Floating” licenses, but am not totally sure. We have “Allow Guest Users” checked in the configuration. The default value for license type in the User form is “License Type” default value is “Floating”. (That shouldn’t make any difference, but I am grasping at straws.) The user is logging in via Mid-Tier, which also shouldn’t make any difference. I gave her a Remedy account, and now she gets a Floating license when she logs in. But I don’t want to give all our potential users Remedy accounts. That defeats the whole purpose of the “Submitter” permission group. Any suggestions? (ARS and Mid-Tier 7.1, Mid-Tier Build 200708221849, RH Linux Server, Oracle 10..2 db) Dwayne Martin James Madison University
