Installed MidTier 7.1 p2 on a LINUX server that was running 6.3p20.
Before the install I shutdown TomCat andmoved the current install
folder (called ars) to ars63p20. This way I could revert back. I
installed version 7 into the ars folder. Installation work without any
errors. I then started up TomCat and went to
https://servername/ars/shared/config/config.jsp. I received the Config
page and displayed the following: Version 7.1.00 Patch 002
200801270500. So far so good.
Now, the issue is when I try and login I get the following errors from TomCat:
type Exception report
message
description The server encountered an internal error () that prevented
it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.UnsatisfiedLinkError: CCPUtilApp
com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method)
com.remedy.arsys.config.Configuration.login(Unknown Source)
com.remedy.arsys.config.ConfigServlet.login(Unknown Source)
com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source)
com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source)
com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source)
com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source)
com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
The only difference is the new version 7 install. Everything else has
remained the same. This is pretty much the same procedure used in the
past with no issues.
Any thoughts?
Frank
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