Woops .... I was incorrect. The catalina.sh file points to version 1.5.0_03.
Another thing I noticed though. The errors on teh web page point to com.remedy.arsys.config.ConfigServlet.login(Unknown Source). I took the MidTier.jar file and exploded it out and could not find that path. I can see com.remedy.arsys but no config folder. I could find that path if looked at the 6.3p2 MidTier.jar file. On Tue, Mar 18, 2008 at 5:14 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** ARS 7.1 requires Java 1.5+. Maybe there's your problem? > > Rick > > > > On Tue, Mar 18, 2008 at 2:06 PM, Frank Caruso <[EMAIL PROTECTED]> > wrote: > > > Fred: > > > > That made a difference but still no luck. Before when I ran > > "catalina.sh run" I could see in the output that it was actually > > referencing ars63p20 folder. Stuff like this; > > > > CONFIG: configuration located at > > > file:/opt/aol/production/software/jakarta-tomcat-5.5.9/webapps/ars63p20/WEB-INF/classes/config.properties > > CONFIG: Got URI > > > path=/opt/aol/production/software/jakarta-tomcat-5.5.9/webapps/ars63p20/WEB-INF/classes/config.properties > > Midtier root = > /opt/aol/production/software/jakarta-tomcat-5.5.9/webapps/ars63p20 > > Loaded properties file > > > /opt/aol/production/software/jakarta-tomcat-5.5.9/webapps/ars63p20/WEB-INF/classes/config.properties > > > > After moving the old versions out of webapps and leaving just the > > current one (ars7.1p2) I do not see the above in the output anymore. > > However, I would've thought I would still see those lines but with > > them referencing just the one ars folder. > > > > Rick: > > Java version is 1.4.2 > > > > On Tue, Mar 18, 2008 at 4:54 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > > ** Yeah, it didn't seem as though it installed Tomcat in the place that > > > Apache/Mid-tier was expecting to find it. I tried installing Apache and > > > Tomcat afresh, and there were some mismatches. I was able to get both > of > > > them to start, but could not get mid-tier to connect to it. Thankfully, > it > > > was just a sandbox. > > > > > > What version of Java are you using? > > > > > > Rick > > > > > > > > > > > > On Tue, Mar 18, 2008 at 1:44 PM, Frank Caruso <[EMAIL PROTECTED]> > > > wrote: > > > > > > > > > > > > > > > > Installed MidTier 7.1 p2 on a LINUX server that was running 6.3p20. > > > > Before the install I shutdown TomCat andmoved the current install > > > > folder (called ars) to ars63p20. This way I could revert back. I > > > > installed version 7 into the ars folder. Installation work without any > > > > errors. I then started up TomCat and went to > > > > https://servername/ars/shared/config/config.jsp. I received the Config > > > > page and displayed the following: Version 7.1.00 Patch 002 > > > > 200801270500. So far so good. > > > > > > > > Now, the issue is when I try and login I get the following errors from > > > TomCat: > > > > > > > > type Exception report > > > > > > > > message > > > > > > > > description The server encountered an internal error () that prevented > > > > it from fulfilling this request. > > > > > > > > exception > > > > > > > > javax.servlet.ServletException: Servlet execution threw an exception > > > > > > > > root cause > > > > > > > > java.lang.UnsatisfiedLinkError: CCPUtilApp > > > > com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) > > > > com.remedy.arsys.config.Configuration.login(Unknown Source) > > > > com.remedy.arsys.config.ConfigServlet.login(Unknown Source) > > > > com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) > > > > com.remedy.arsys.config.ConfigServlet.performOperation(Unknown > > > Source) > > > > com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) > > > > com.remedy.arsys.config.ConfigServlet.postInternal(Unknown > Source) > > > > com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) > > > > javax.servlet.http.HttpServlet.service(HttpServlet.java:709) > > > > javax.servlet.http.HttpServlet.service(HttpServlet.java:802) > > > > > > > > The only difference is the new version 7 install. Everything else has > > > > remained the same. This is pretty much the same procedure used in the > > > > past with no issues. > > > > > > > > Any thoughts? > > > > > > > > Frank > > > > > > > > > > > > > > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > html___ > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
