UNCLASSIFIED Application- Windows 2003 server SQL 2000 ARS 6.3 patch 21 Help Desk 5.5
Crystal Report reports running on ARS are in version 8.5 User- Windows XP (not sure the SP level) Remedy WUT 6.3 patch 20 All Remedy users can open, print, export the Crystal Report reports that run from Active Links to any of the Destinations displayed Except ONE user Out of over 400 This one user cannot send, in any format, a Crystal Report to Disk File He can export to Destination Application or MAPI without error He receives the dialog to Export, can select the format, can select the Destination. He can select Disk file. When he clicks OK - nothing. No error; no action. I have completely removed the Remedy install; rebooted. Cleaned the registry. Installed Remedy to different locales. Given him local admin permissions. Installed Crystal Reports Configured ODBC drivers Removed everything and started again. Had other admin perform the same drill Printing works OK Crystal Reports works OK; he can export the report to Crystal Reports and open the report Adobe works OK; he can export the report to Adobe and open the report This one user cannot send, in any format, a Crystal Report to Disk File from Remedy. Any ideas? Sandra Hennigan Enterprise Remedy Administrator Apparently, there is nothing that cannot happen today. Mark Twain _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
