I suggest rebuilding the workstation. Obviously there's something conflicting on it and how much time do you spend trying to find it. There's nothing you are going to be able to do about it not working.
Good luck ... Susan On Thu, Mar 27, 2008 at 7:54 AM, Hennigan, Sandra H CTR OSD-CIO < [EMAIL PROTECTED]> wrote: > UNCLASSIFIED > > Yes - it is the workstation not his Remedy account or install but it is > only his workstation. > > Sandra Hennigan > > OSD Enterprise Remedy Administrator > Office # 703-602-2525 x248 > > Apparently, there is nothing that cannot happen today. Mark Twain > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer > Sent: Wednesday, March 26, 2008 5:38 PM > To: [email protected] > Subject: Re: Remedy WUT & Crystal Reports (U) > > > ** Does it work for him when he's on a different PC? > > > On Wed, Mar 26, 2008 at 4:23 PM, Hennigan, Sandra H CTR OSD-CIO > <[EMAIL PROTECTED]> wrote: > > > UNCLASSIFIED > > Application- > Windows 2003 server > SQL 2000 > ARS 6.3 patch 21 > Help Desk 5.5 > > Crystal Report reports running on ARS are in version 8.5 > > User- > Windows XP (not sure the SP level) > Remedy WUT 6.3 patch 20 > > All Remedy users can open, print, export the Crystal Report > reports that > run from Active Links to any of the Destinations displayed > Except ONE user > Out of over 400 > > This one user cannot send, in any format, a Crystal Report to Disk > File > He can export to Destination Application or MAPI without error > > He receives the dialog to Export, can select the format, can > select the > Destination. > He can select Disk file. When he clicks OK - nothing. No error; > no > action. > > I have completely removed the Remedy install; rebooted. > Cleaned the registry. > Installed Remedy to different locales. > Given him local admin permissions. > Installed Crystal Reports > Configured ODBC drivers > > Removed everything and started again. > Had other admin perform the same drill > > Printing works OK > Crystal Reports works OK; he can export the report to Crystal > Reports > and open the report > Adobe works OK; he can export the report to Adobe and open the > report > > This one user cannot send, in any format, a Crystal Report to Disk > File > from Remedy. > > Any ideas? > > Sandra Hennigan > Enterprise Remedy Administrator > > Apparently, there is nothing that cannot happen today. Mark Twain > > > __________________________________________________________________________ > _____ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org/> > Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
