Does it work for him when he's on a different PC? On Wed, Mar 26, 2008 at 4:23 PM, Hennigan, Sandra H CTR OSD-CIO < [EMAIL PROTECTED]> wrote:
> UNCLASSIFIED > > Application- > Windows 2003 server > SQL 2000 > ARS 6.3 patch 21 > Help Desk 5.5 > > Crystal Report reports running on ARS are in version 8.5 > > User- > Windows XP (not sure the SP level) > Remedy WUT 6.3 patch 20 > > All Remedy users can open, print, export the Crystal Report reports that > run from Active Links to any of the Destinations displayed > Except ONE user > Out of over 400 > > This one user cannot send, in any format, a Crystal Report to Disk File > He can export to Destination Application or MAPI without error > > He receives the dialog to Export, can select the format, can select the > Destination. > He can select Disk file. When he clicks OK - nothing. No error; no > action. > > I have completely removed the Remedy install; rebooted. > Cleaned the registry. > Installed Remedy to different locales. > Given him local admin permissions. > Installed Crystal Reports > Configured ODBC drivers > > Removed everything and started again. > Had other admin perform the same drill > > Printing works OK > Crystal Reports works OK; he can export the report to Crystal Reports > and open the report > Adobe works OK; he can export the report to Adobe and open the report > > This one user cannot send, in any format, a Crystal Report to Disk File > from Remedy. > > Any ideas? > > Sandra Hennigan > Enterprise Remedy Administrator > > Apparently, there is nothing that cannot happen today. Mark Twain > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
