silly suggestion and you probably have tried it, but have you tried giving
him local admin and then trying??
thanks
shafqat
Susan Palmer <[EMAIL PROTECTED]> wrote:
** I suggest rebuilding the workstation. Obviously there's something
conflicting on it and how much time do you spend trying to find it. There's
nothing you are going to be able to do about it not working.
Good luck ...
Susan
On Thu, Mar 27, 2008 at 7:54 AM, Hennigan, Sandra H CTR OSD-CIO <[EMAIL
PROTECTED]> wrote:
UNCLASSIFIED
Yes - it is the workstation not his Remedy account or install but it is
only his workstation.
Sandra Hennigan
OSD Enterprise Remedy Administrator
Office # 703-602-2525 x248
Apparently, there is nothing that cannot happen today. Mark Twain
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Wednesday, March 26, 2008 5:38 PM
To: [email protected]
Subject: Re: Remedy WUT & Crystal Reports (U)
** Does it work for him when he's on a different PC?
On Wed, Mar 26, 2008 at 4:23 PM, Hennigan, Sandra H CTR OSD-CIO
<[EMAIL PROTECTED]> wrote:
UNCLASSIFIED
Application-
Windows 2003 server
SQL 2000
ARS 6.3 patch 21
Help Desk 5.5
Crystal Report reports running on ARS are in version 8.5
User-
Windows XP (not sure the SP level)
Remedy WUT 6.3 patch 20
All Remedy users can open, print, export the Crystal Report
reports that
run from Active Links to any of the Destinations displayed
Except ONE user
Out of over 400
This one user cannot send, in any format, a Crystal Report to Disk
File
He can export to Destination Application or MAPI without error
He receives the dialog to Export, can select the format, can
select the
Destination.
He can select Disk file. When he clicks OK - nothing. No error;
no
action.
I have completely removed the Remedy install; rebooted.
Cleaned the registry.
Installed Remedy to different locales.
Given him local admin permissions.
Installed Crystal Reports
Configured ODBC drivers
Removed everything and started again.
Had other admin perform the same drill
Printing works OK
Crystal Reports works OK; he can export the report to Crystal
Reports
and open the report
Adobe works OK; he can export the report to Adobe and open the
report
This one user cannot send, in any format, a Crystal Report to Disk
File
from Remedy.
Any ideas?
Sandra Hennigan
Enterprise Remedy Administrator
Apparently, there is nothing that cannot happen today. Mark Twain
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Shafqat Ayaz
"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh
Uncontrollably, And Never Regret anything that made you Smile.."
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