For what it's worth, here is a detailed installation order document we got
from BMC Premier Support. The doc was written assuming install on a Windows
machine, an install of all the major applications, utilizing Full Text
Search and using IIS as the web server. We were also told that when you are
installing Asset and/or Change, you MUST add the BMC:Financial Mgmt
Application license and at least one BMC:Financial Mgmt User Fixed license.
We did it in the order shown below along with adding the Financial licenses,
and our installs went without issue.
HTH, Tim
Installation Order for ARS products and the ITSM Suite
Detailed Installation process for ARS 7.1 (Patch 1) with ITSM 7.0.2 (Patch
6) and CMDB 2.1 (Patch 1)
1. Humming Bird Search Engine. This is a part of the AR server download
2. AR Server 7.1 Patch 01, Remedy User, Remedy Admin, and JSDK (JDK
minimum of version 1.5.0.12).
3. Add all application and user licenses via the Remedy User Tool.
4. Take a database (db) backup then install Mid Tier 7.1
5. Take a db backup then install Flashboards 7.1
6. Take a db backup then install Approval Server 7.1 Perform a review of
the installation logs to verify 100% success
7. Take a db backup then install Assignment Engine 7.1 Perform a review
of the installation logs to verify 100% success
8. Enable Development Cache mode from the Admin Tool and restart AR Server
Service
9. Take a db backup then install E-mail Engine 7.1 Perform a review of
the installation logs to verify 100% success
For Windows environments please disable the E-mail Engine service for the
duration of the remaining installs to work around a known defect
10. Take a db backup then install CMDB 2.1 Patch 1 Perform a review
of the installation logs to verify 100% success
11. Take a db backup then install CMDB Help Files
12. Install CMDB Extension Loader (Select Web server IIS)
DO NOT set Admin only mode as the ITSM Guide states. This is a known defect
and will negatively affect the installation.
-navigate to the celsdk directory of the ITSM installation media (for
ex: Installs\ITSM\7.0\Service Desk\Incident
Mgmt\GAInstall\incident700[1].win\win\incident\cdrom\celsdk) and initiate
the
cmdbExtLoader.exe. This executable will extend the Common Data Model
(CMDB structure) with ITSM attributes and classes.
*perform a review of the installation logs to verify 100% success.
These logs will be located under the local temp environment variable. An
example of this is C:\Documents and Settings\Administrator\Local
Settings\Temp.
13. Take a db backup and Verify Dev Cache mode is still enabled
14. Incident Management 7.0.2. Install the First Commercial Shipment
(FCS) of the product first. The upgrade to Patch 6 will occur later. If you
are installing any other ITSM applications, do not select the DSL
(Definitive Software Library) during this first ITSM installation. The
install already has to install the Foundation Elements and the application.
This option can be selected in the second ITSM install. Perform a review of
the installation logs to verify 100% success
15. Incident Management Help Files.
16. Take a db backup and Verify Dev Cache mode is still enabled
17. Problem Management 7.0.2. On fresh installs, install the FCS
version of the product first. Select the DSL checkbox to import the library
data structure. This install can take up to 2 hours.
Perform a review of the installation logs to verify 100% success
18. Problem Management Help Files
19. Take a db backup then install Change Management 7.0.2. On fresh
installs, install the FCS of the product first. This install can take 30
minutes or more. Perform a review of the installation logs to verify 100%
success
20. Change Management Help Files
21. Take a db backup then install Asset Management 7.0.2. On fresh
installs, install the FCS of the product first. Perform a review of the
installation logs to verify 100% success
22. Asset Management Help Files
23. Take a db backup then do the Pre SLM installation steps: *Install
Jboss or other servlet engine (If you installed mid tier, this is already
done) - *install JDK (if not already installed previously) - *Set system
environment variable BMC_SLM_JAVA_HOME with correct Java jre home path and
restart AR Server.
24. Install SLM 7.1 Perform a review of the installation logs to
verify 100% success
25. Install SLM Help Files
26. Install SLM Integrations
27. Verify Install SLM Integration via Remedy User Tool -> SLM
Management Console-> Administration tab -> Custom Configuration -> and
Select SLM -> Configure -> Application Settings -> Data Source. The data
sources should be AST, CHG, HPD, and SRM. For Windows environments
re-enable the e-mail engine service
28. Take a db backup then If not already done and you want to do the
DSL, Install DSL Data via User by opening form PDL:ESIDImportConsole as New.
Select options Version, Manufacturer, File Data, Application Data, App/File
Xref, Suite Data, Suite/App Xref and Import.
29. Patch 6 for the ITSM products. A single install of patch 6 will
update ALL installed ITSM products.
30. Configure applications per client needs.
Subject: Re: Installation Question...
On Thu, Mar 27, 2008 at 11:44 AM, Richard Copits
<[EMAIL PROTECTED]> wrote:
I'm attempting to install a Remedy 7.1 system and all seems to be going
well. However, when I install the Asset Management module it gets almost all
the way through and then throws the error message
"There were failures while loading the extensions". It doesn't give any
error number. I've looked in the install and configure manuals but don't see
anything that relates to "extensions" or any error messages that seem
relevant. Has anyone any suggestions as to what "extensions" get loaded or
???? Thank you.
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