Outstanding! This really helps - THANK YOU to all who replied!!
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, March 27, 2008 4:13 PM To: [email protected] Subject: Re: Installation Question... ** For what it's worth, here is a detailed installation order document we got from BMC Premier Support. The doc was written assuming install on a Windows machine, an install of all the major applications, utilizing Full Text Search and using IIS as the web server. We were also told that when you are installing Asset and/or Change, you MUST add the BMC:Financial Mgmt Application license and at least one BMC:Financial Mgmt User Fixed license. We did it in the order shown below along with adding the Financial licenses, and our installs went without issue. HTH, Tim Installation Order for ARS products and the ITSM Suite Detailed Installation process for ARS 7.1 (Patch 1) with ITSM 7.0.2 (Patch 6) and CMDB 2.1 (Patch 1) 1. Humming Bird Search Engine. This is a part of the AR server download 2. AR Server 7.1 Patch 01, Remedy User, Remedy Admin, and JSDK (JDK minimum of version 1.5.0.12). 3. Add all application and user licenses via the Remedy User Tool. 4. Take a database (db) backup then install Mid Tier 7.1 5. Take a db backup then install Flashboards 7.1 6. Take a db backup then install Approval Server 7.1 Perform a review of the installation logs to verify 100% success 7. Take a db backup then install Assignment Engine 7.1 Perform a review of the installation logs to verify 100% success 8. Enable Development Cache mode from the Admin Tool and restart AR Server Service 9. Take a db backup then install E-mail Engine 7.1 Perform a review of the installation logs to verify 100% success For Windows environments please disable the E-mail Engine service for the duration of the remaining installs to work around a known defect 10. Take a db backup then install CMDB 2.1 Patch 1 Perform a review of the installation logs to verify 100% success 11. Take a db backup then install CMDB Help Files 12. Install CMDB Extension Loader (Select Web server IIS) DO NOT set Admin only mode as the ITSM Guide states. This is a known defect and will negatively affect the installation. -navigate to the celsdk directory of the ITSM installation media (for ex: Installs\ITSM\7.0\Service Desk\Incident Mgmt\GAInstall\incident700[1].win\win\incident\cdrom\celsdk) and initiate the cmdbExtLoader.exe. This executable will extend the Common Data Model (CMDB structure) with ITSM attributes and classes. *perform a review of the installation logs to verify 100% success. These logs will be located under the local temp environment variable. An example of this is C:\Documents and Settings\Administrator\Local Settings\Temp. 13. Take a db backup and Verify Dev Cache mode is still enabled 14. Incident Management 7.0.2. Install the First Commercial Shipment (FCS) of the product first. The upgrade to Patch 6 will occur later. If you are installing any other ITSM applications, do not select the DSL (Definitive Software Library) during this first ITSM installation. The install already has to install the Foundation Elements and the application. This option can be selected in the second ITSM install. Perform a review of the installation logs to verify 100% success 15. Incident Management Help Files. 16. Take a db backup and Verify Dev Cache mode is still enabled 17. Problem Management 7.0.2. On fresh installs, install the FCS version of the product first. Select the DSL checkbox to import the library data structure. This install can take up to 2 hours. Perform a review of the installation logs to verify 100% success 18. Problem Management Help Files 19. Take a db backup then install Change Management 7.0.2. On fresh installs, install the FCS of the product first. This install can take 30 minutes or more. Perform a review of the installation logs to verify 100% success 20. Change Management Help Files 21. Take a db backup then install Asset Management 7.0.2. On fresh installs, install the FCS of the product first. Perform a review of the installation logs to verify 100% success 22. Asset Management Help Files 23. Take a db backup then do the Pre SLM installation steps: *Install Jboss or other servlet engine (If you installed mid tier, this is already done) - *install JDK (if not already installed previously) - *Set system environment variable BMC_SLM_JAVA_HOME with correct Java jre home path and restart AR Server. 24. Install SLM 7.1 Perform a review of the installation logs to verify 100% success 25. Install SLM Help Files 26. Install SLM Integrations 27. Verify Install SLM Integration via Remedy User Tool -> SLM Management Console-> Administration tab -> Custom Configuration -> and Select SLM -> Configure -> Application Settings -> Data Source. The data sources should be AST, CHG, HPD, and SRM. For Windows environments re-enable the e-mail engine service 28. Take a db backup then If not already done and you want to do the DSL, Install DSL Data via User by opening form PDL:ESIDImportConsole as New. Select options Version, Manufacturer, File Data, Application Data, App/File Xref, Suite Data, Suite/App Xref and Import. 29. Patch 6 for the ITSM products. A single install of patch 6 will update ALL installed ITSM products. 30. Configure applications per client needs. Subject: Re: Installation Question... On Thu, Mar 27, 2008 at 11:44 AM, Richard Copits <[EMAIL PROTECTED]> wrote: I'm attempting to install a Remedy 7.1 system and all seems to be going well. However, when I install the Asset Management module it gets almost all the way through and then throws the error message "There were failures while loading the extensions". It doesn't give any error number. I've looked in the install and configure manuals but don't see anything that relates to "extensions" or any error messages that seem relevant. Has anyone any suggestions as to what "extensions" get loaded or ???? Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
