OK I tried that. Yes there are plenty of records in the form. I already had escalation logging turned on and it states Failed Qualification. In the SQL log I can see the select statement. No errors.
If the escalation log says failed qualification I assume this is referring to the Run If statement. Is that correct. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Wednesday, April 09, 2008 11:53 AM To: [email protected] Subject: Re: Escalation will not run? Hi, Turn on ESCL+SQL-logging and check what the server does. Do you have any records in the form? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. > I have an escalation that is normally disabled. I enable it whenever I > need it to run. It is very simple and updates two fields in a table. I > had nothing in the Run If field and it always worked. Now today it > will not run. The escalation log shows Failed Qualification? I tried > changing the run if line to things that I know will work (1=1 or > $STATUS$ != > $NULL$) and same error message. Anyone have an idea why this is > failing it's qualification? > > Brian Sokol > Manager, Desktop Services > Scholastic Inc. > 557 Broadway > NY, NY 10012 > (212) 343-6494 > http://www.Scholastic.com > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
