We faced this issue as well wherein the escalations just wouldn't run and only a restart of the server would fix it. The escalation thread would just die. This is also a known bug in ARS 6.03 patch 17 and has been fixed in patch 18.
SW00237139 Escalation thread dies and restarts. At restart the escalation thread does not fire any escalations. Warm Regards, Nisha Ramtri ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: 09 April 2008 23:46 To: [email protected] Subject: Re: Escalation will not run? ** I believe with 6.3 there was a patch level that had bugs with escalations. You'd get "ghost" escalation threads, and you could only see them by looking at weirdness in the logs. What I did was to disable escalations (server config), which would shut down all the escalation threads. Give it half a minute to "take", and then re-enable escalations. Its still not warm and fuzzy, but it keeps you from having to experience the cold emptiness of a server restart. Metaphorically speaking. I don't remember which patch fixed it, but it did get fixed at some point. Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Brittain, Mark" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 04/09/2008 10:58 AM Please respond to [email protected] To [email protected] cc Subject Re: Escalation will not run? I ran into this problem about a month ago. I agree, fixing it with a restart did not leave me with a good feeling either. However, it did fix the problem and escalations have been running fine since. Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, April 09, 2008 12:14 PM To: [email protected] Subject: Re: Escalation will not run? That (a restart) fixed it. Does not leave me with a warm and fuzzy feeling. No errors. Just would not run. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, April 09, 2008 12:07 PM To: [email protected] Subject: Re: Escalation will not run? I have seen this before - we had this happen that escalations would just stop running - I had to restart the server and it fixed the issue. On 4/9/08, Sokol, Brian <[EMAIL PROTECTED]> wrote: > ** > > > I have an escalation that is normally disabled. I enable it whenever I > need it to run. It is very simple and updates two fields in a table. I > had nothing in the Run If field and it always worked. Now today it will not run. > The escalation log shows Failed Qualification? I tried changing the > run if line to things that I know will work (1=1 or $STATUS$ != > $NULL$) and same error message. Anyone have an idea why this is failing it's qualification? > > Brian Sokol > Manager, Desktop Services > Scholastic Inc. > 557 Broadway > NY, NY 10012 > (212) 343-6494 > http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. 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