Hi Joe, No that was not it. The escalation is a set field. It compares the values of a single field on each table. There are many matches. I had to restart ARS to get it to work. I'd say that is a bug.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, April 09, 2008 12:17 PM To: [email protected] Subject: Re: Escalation will not run? ** Would it be a failed qualification for a set field from or a push field action that you have defined on there? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Nall, Roger Sent: Wednesday, April 09, 2008 12:08 PM To: [email protected] Subject: Re: Escalation will not run? ** Did you try to re-build the escalation from scratch? Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, April 09, 2008 11:40 AM To: [email protected] Subject: Escalation will not run? I have an escalation that is normally disabled. I enable it whenever I need it to run. It is very simple and updates two fields in a table. I had nothing in the Run If field and it always worked. Now today it will not run. The escalation log shows Failed Qualification? I tried changing the run if line to things that I know will work (1=1 or $STATUS$ != $NULL$) and same error message. Anyone have an idea why this is failing it's qualification? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
