Rick - I did have a similar problem now that I think about it - it just materialized in a completely different way. In my case it was when I tried to access the server admin pages through a WUT in 7.1. This actually uses the same filter API's via the plugin to read the ar.conf file and write to it.
Add this to your ar.conf file: Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION yourserver.domain.com Do NOT do short server name - do the fully qualified domain name. Also, make sure your hosts file has the correct entry for the fully qualified domain name for the server (or that it resolves via DNS). You may also wish to have the server-loopback RPC parameter setup. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 23, 2008 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: Having trouble reaching plug-in server ** AL Push has no more effect than the Filter did. No errors hit the log file, it just doesn't do anything to the data in the Vendor form. Rick On Fri, May 23, 2008 at 3:29 PM, LJ Longwing <[EMAIL PROTECTED]> wrote: ** Well...the reason I asked is because it's complaining about an inability to connect to <FQDN> as you said...that's why I was asking if an AL push has the same problem...because an AL Push should be the same thing as setting it on the screen and hitting Save...If this worked I think it would indicate that its a problem with how the server knows itself...could you give that a try and let us know if an AL Push has the same problem as a Filter Push/Escalation Set? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 23, 2008 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Having trouble reaching plug-in server ** I did look at that pretty closely in the config files. The server names appear to be resolving correctly. There's no problem with client/server connectivity that would suggest otherwise. On Fri, May 23, 2008 at 3:13 PM, LJ Longwing <[EMAIL PROTECTED]> wrote: ** Are you connecting to the server via a different name than it knows itself?...or were you when you created the escalation? Can you try it with an AL push instead of a filter push? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 23, 2008 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Having trouble reaching plug-in server ** I created a field on a test form and tried to push data in that field to the Server Information form with a Filter Push Fields. No dice. Still trying to figure out why. Rick On Fri, May 23, 2008 at 1:36 PM, LJ Longwing <[EMAIL PROTECTED]> wrote: ** how about if you do a push to this form from another to set the same field you are setting on a setfield in the escalation, does that work? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 23, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Having trouble reaching plug-in server ** Yes, the flags and settings and all other data can be manipulated and saved via the UT. Other Set and Push actions did work to other forms. Rick On Fri, May 23, 2008 at 12:35 PM, LJ Longwing <[EMAIL PROTECTED]> wrote: ** Are you manually able to switch the flag through the user tool? Doing it through a setfield or a pushfield from the escalation, have you tried (just for debugging purposes) to see if a push from an AL does it properly, how about a push from a Filter on a dummy test form ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 23, 2008 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Having trouble reaching plug-in server ** Yes, we're using portmapper, and all I'm doing is a set fields. On 7.1, the server info is stored in Vendor forms that hit the metatables. Am I doing something that only has the illusion of possibility? Rick On Fri, May 23, 2008 at 11:59 AM, LJ Longwing <[EMAIL PROTECTED]> wrote: ** What command are you using to try to initiate this change? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 23, 2008 12:52 PM To: arslist@ARSLIST.ORG Subject: Having trouble reaching plug-in server ** ARS 7.1 patch 2, Linux RHEL 5/Oracle 10.2.0.2 (64 bit) platform. Pity that all of the relevant KBs seem to relate only to Windows (sigh). Anyway, trying to run escalation to turn on logs at a certain time, but I get an error message in the arerror.log file. Cannot establish a network connection to the AR System Plug-In server : <FQ server name> : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760). Java path seems right, server is licensed, and everything can be accessed on the server just fine from both User and Administrator. Any ideas on the problem? 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