I think all of that would be under (OpCat2) "Access" or "Permissions" or however you want to word it. Access is a broader term, which could include permissions, account setup, issuing VPN keys, TCP/IP porting, etc., so I'd probably go for that.
Rick On Wed, Jun 4, 2008 at 11:37 AM, Sokol, Brian <[EMAIL PROTECTED]> wrote: > ** Hi Rick, > > Just read your paper and it is great so thanks. We are still on Help Desk 6 > but I know at some point will have to go the ITSM 7.x route. How would you > categorize things like account access, password resets etc? > > Thanks, > Brian > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Wednesday, June 04, 2008 1:13 PM > *To:* [email protected] > *Subject:* Re: Operational Catalog Examples > > ** Well, Steve, I recently wrote a paper on this topic that you might find > helpful, as others have. It's available on the BMC Development Network at > this link: > > http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 > > Rick > > On Wed, Jun 4, 2008 at 9:53 AM, Lister Account <[EMAIL PROTECTED]> > wrote: > >> ** Sorry - >> >> Version 7 of ITSM - I didn't specify since the operational catalog is only >> present in ITSM 7. >> >> And my lack of a name is because I use this e-mail address as an arslist >> archive that is shared with a few people for a few different lists. >> >> But my name is Steve, and I'm a Reme-holic :) >> >> On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>> >>> ** What version of ITSM are you looking at using? I may be able to help >>> you. >>> >>> >>> Rick >>> >>> P.S. We appreciate it here if you tell us at least your name, so we know >>> to call you something other than lister345. >>> >>> On Wed, Jun 4, 2008 at 8:48 AM, Lister Account <[EMAIL PROTECTED]> >>> wrote: >>> >>>> ** I was wondering if anybody out there is willing to share a >>>> spreadsheet of their operational catalog. We're putting ours together, but >>>> it would be nice to have an existing example from another remedy customer >>>> to >>>> use as a starting point. I've started to put some values together based on >>>> what I can glean from our existing CTI list and what I know about our >>>> business, but... I'd really like to take a peek over someone else's >>>> shoulder :) >>>> >>>> I'd appreciate anybody's help. You can send me info off list if you >>>> want. >>>> >>>> Thanks in advance! >>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>> html___ >>> >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >>> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
