That would be the Definitive Software Library (DSL), which is provided by BMC with the ITSM 7 suite.
Rick On Wed, Jun 4, 2008 at 12:12 PM, Naveen Kaushik <[EMAIL PROTECTED]> wrote: > ** > > Hi Rick, > > > > Could you please point me to a similar document around "Product" > categorization? > > > > Thanks and Regards > > Naveen Kaushik > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Thursday, June 05, 2008 12:24 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Operational Catalog Examples > > > > ** I think all of that would be under (OpCat2) "Access" or "Permissions" or > however you want to word it. Access is a broader term, which could include > permissions, account setup, issuing VPN keys, TCP/IP porting, etc., so I'd > probably go for that. > > Rick > > On Wed, Jun 4, 2008 at 11:37 AM, Sokol, Brian <[EMAIL PROTECTED]> > wrote: > > ** > > Hi Rick, > > > > Just read your paper and it is great so thanks. We are still on Help Desk 6 > but I know at some point will have to go the ITSM 7.x route. How would you > categorize things like account access, password resets etc? > > > > Thanks, > > Brian > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Wednesday, June 04, 2008 1:13 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Operational Catalog Examples > > ** Well, Steve, I recently wrote a paper on this topic that you might find > helpful, as others have. It's available on the BMC Development Network at > this link: > > http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 > > Rick > > On Wed, Jun 4, 2008 at 9:53 AM, Lister Account <[EMAIL PROTECTED]> > wrote: > > ** Sorry - > > Version 7 of ITSM - I didn't specify since the operational catalog is only > present in ITSM 7. > > And my lack of a name is because I use this e-mail address as an arslist > archive that is shared with a few people for a few different lists. > > But my name is Steve, and I'm a Reme-holic :) > > On 6/4/08, *Rick Cook* <[EMAIL PROTECTED]> wrote: > > ** What version of ITSM are you looking at using? I may be able to help > you. > > > > Rick > > P.S. We appreciate it here if you tell us at least your name, so we know > to call you something other than lister345. > > On Wed, Jun 4, 2008 at 8:48 AM, Lister Account <[EMAIL PROTECTED]> > wrote: > > ** I was wondering if anybody out there is willing to share a spreadsheet > of their operational catalog. We're putting ours together, but it would be > nice to have an existing example from another remedy customer to use as a > starting point. I've started to put some values together based on what I > can glean from our existing CTI list and what I know about our business, > but... I'd really like to take a peek over someone else's shoulder :) > > I'd appreciate anybody's help. You can send me info off list if you want. > > Thanks in advance! > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > DISCLAIMER: > > ----------------------------------------------------------------------------------------------------------------------- > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > It shall not attach any liability on the originator or HCL or its > affiliates. Any views or opinions presented in > this email are solely those of the author and may not necessarily reflect > the opinions of HCL or its affiliates. > Any form of reproduction, dissemination, copying, disclosure, modification, > distribution and / or publication of > this message without the prior written consent of the author of this e-mail > is strictly prohibited. If you have > received this email in error please delete it and notify the sender > immediately. Before opening any mail and > attachments please check them for viruses and defect. > > ----------------------------------------------------------------------------------------------------------------------- > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
