Basically as a general rule, if you want to setup a process to delete entries from a form as part of a filter I would use this command (no quotes around schema or the 1 actually in your syntax):
Application-Delete-Entry "$SCEHMA$" "$1$" So basically on a certain change in that target form (say when the Status moves to a Delete status) you can use this command for any forms to indicate that you want to delete the entry for that form. The SCHEMA keyword will always be the form the filter fires for and Field 1 is a field that is always contains the system generated ticket number. Since forms released by ITSM or by AR System releases there may be cases where Field 1's database name can be different. If you always indicate Field 1 as I have shown above it will always work and you don't have to always specify the actual database name set for that form's entry ID in the syntax. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hardy, Patrick Sent: Wednesday, June 11, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow to delete records from AR System Email Messages We have an escalation that does the same thing (def attached). Here is the command line: Application-Delete-Entry "AR System Email Messages" $Email ID$ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Wednesday, June 11, 2008 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow to delete records from AR System Email Messages But I donot see a field called Request ID in this form. Could that be the issue. There is a field called Unique Identifier. Should I be using that one? Remprof wrote: > ** > Hi Ravi, > > It is the field id for Request ID field, right??? :) > > Thanks, > RemProf > > On 6/11/08, *Ravi* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote: > > Hi: Just so that I understand, what does the $1$ mean? > > Thanks > Ravi > Remprof wrote: > > ** > Hi Ravi, > This should be working fine with giving the field id $1$, > instead of $Request ID$. > You do try that and see whether it works or not. > Thanks, > RemProf > On 6/11/08, *Ravi* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > <mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>>> wrote: > > Hi: I am trying to build a escalation to delete records from AR > System Email Messages form that have a create date older > than 90 > days. What do I include in Command Line field within the Run > Process Action? The following doesn't seem to be working. > > Application-Delete-Entry "BMC:SSP:Issue" $Request ID$ > > Also is there a recommended way to delete data from this form > rather than using escalation? > > Thanks > Ravi > > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org/> > <http://www.arslist.org/> > Platinum Sponsor: www.rmsportal.com > <http://www.rmsportal.com/> <http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > > > __Platinum Sponsor: www.rmsportal.com > <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" > html___ > > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org/> > Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you are not the intended addressee, then you have received this email in error and any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. Please notify us immediately of your unintended receipt by reply and then delete this email and your reply. Tyson Foods, Inc. and its subsidiaries and affiliates will not be held liable to any person resulting from the unintended or unauthorized use of any information contained in this email or as a result of any additions or deletions of information originally contained in this email. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
