John - The OOB notifications should all be enabled for non-support people to receive specific notifications based on types of events - assuming that these people are submitters of tickets. What specific type of notifications are you trying to configure for these non-support people? And what do you want these notifications to say? It may be that you will need to build some custom filters to accommodate something different because OOB, you don't have the ability to update any of the standard non-support person notifications. You have what you have. I have been struggling with some of the limitations of the 7.x OOB notifications as well so I can feel your pain. :)
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? Hello, this is my first time in ARSList. I noticed that in version 7 you can only update the notification preferences for people records that are Support Staff* only! Why is this? I thought that you could update Non-Support Staff people's notifications as well. I read through all of the configuration books and PDF's I could find and found nothing on this. How can I update Non-Support Staff People records notification preferences? If Out-of-Box there is no way to do this is it recommended to make a customization? I found the active link that enables the "Update Notification Preferences" button on the CTM:People form so that it enables for Non-Support Staff people records will this work or is it more complicated than this? My customers need to be able to update non-support staff people records. Please if someone has done this before could you give me some hints of a workaround or at least a place to start. Thanks ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
