If it is affecting all users, then I would not think it were a problem with ar.ini. You might need to <shiver> contact BMC support on this one my friend </shiver>.
Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remprof Sent: Tuesday, June 10, 2008 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Strange Behaviour in Tree Table ** Hi Gary, In the aruser, I clicked on tools -> Options and if I make aany changes or select any options and come back to the console, the Treetable looks empty... Thanks, RemProf On 6/10/08, Gary Opela (Corporate) <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Which options did you change? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com<http://www.5pointleader.com/> http://www.lcibest.com<http://www.lcibest.com/> Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Remprof Sent: Tuesday, June 10, 2008 12:56 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Strange Behaviour in Tree Table ** Dear Listers, Did you get a chance to go through my problem below? Thanks, RemProf On 6/9/08, Remprof <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: Hi Listers, I have a strange problem in my customized form. I will sumarize it below: 1. Built a display only form. (To act as a console) 2. Put a tree table there. 3. To display the menus, I have used another form and mapped the required fields in the current form based on the qual. 4. The qual is as 'Menu Type' = $z1D Char01$. 5. I am setting the necessary value for the hidden field 'z1D Char01' while clicking the entry point in the Homepage. (It is happening correctly and pulling the records to display in the tree table) Now the problem is, when I am in the parent form and do some changes in the user(Tools > Options), the value in the tree table got vanished. But I could see the correct value in the hidden field, 'z1D Char01'. It is very odd. When I checked with the logs, I could see as below: */+GLE ARGetListEntry -- schema TST:SA:MenuItems from Remedy User (protocol 12) at IP address 10.77.202.221<http://10.77.202.221/> <SQL > <TID: 0000000024> <RPC ID: 0000014659> <Queue: List > <Client-RPC: 390620 > <USER: dhiveen > /* Fri Jun 06 2008 06:24:05.5598 */SELECT T1413.C1,C7,C1000000007,C1000000008,C1000000009,C1000000012 FROM T1413 WHERE ('MNI000000000067' = T1413.C1) ORDER BY 1 ASC <SQL > <TID: 0000000024> <RPC ID: 0000014659> <Queue: List > <Client-RPC: 390620 > <USER: dhiveen > /* Fri Jun 06 2008 06:24:05.5609 */OK <API > <TID: 0000000024> <RPC ID: 0000014659> <Queue: List > <Client-RPC: 390620 > <USER: dhiveen > /* Fri Jun 06 2008 06:24:05.5614 */-GLE OK <API > <TID: 0000000014> <RPC ID: 0000014660> <Queue: Fast > <Client-RPC: 390620 > <USER: dhiveen > /* Fri Jun 06 2008 06:24:05.8459 */+GE ARGetEntry -- schema TST:SA:MenuItems entryId MNI000000000067 from Remedy User (protocol 12) at IP address 10.77.202.221<http://10.77.202.221/> <SQL > <TID: 0000000014> <RPC ID: 0000014660> <Queue: Fast > <Client-RPC: 390620 > <USER: dhiveen > /* Fri Jun 06 2008 06:24:05.8461 */SELECT C1000000000 FROM T1413 WHERE C1 = 'MNI000000000067' <SQL > <TID: 0000000014> <RPC ID: 0000014660> <Queue: Fast > <Client-RPC: 390620 > <USER: dhiveen > /* Fri Jun 06 2008 06:24:05.8470 */OK <API > <TID: 0000000014> <RPC ID: 0000014660> <Queue: Fast > <Client-RPC: 390620 > <USER: dhiveen > /* Fri Jun 06 2008 06:24:05.8473 */-GE OK <API > <TID: 0000000014> <RPC ID: 0000014665> <Queue: Fast > <Client-RPC: 390620 > <USER: dhiveen > /* Fri Jun 06 2008 06:24:44.7765 */+GMEP ARGetMultipleEntryPoints from Remedy User (protocol 12) at IP address 10.77.202.221<http://10.77.202.221/> <API > <TID: 0000000014> <RPC ID: 0000014665> <Queue: Fast > <Client-RPC: 390620 > <USER: dhiveen > /* Fri Jun 06 2008 06:24:45.1863 */-GMEP OK I am hitting my head in the desk to resolve this. Please help me to find the cause of this strange behaviour. Thanks, RemProf __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
