Howard, I will, Remedy support said that the active link that enables and disables the "Update Notification Preferences" button based on if the People record is "Support Staff" or not on the CTM:People form can be customized...now that is a start. Now I just need to study the entire email NTE workflow so I can see how to fit in customizing Non-support staff notification preferences. It looks big but I have seen bigger in some custom apps I have had to customize blindly. I will post full details when I figure it out. If you figure something out please post as well. Thanks.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, June 11, 2008 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? ** John, If you find a way please post it. I tried for weeks and had no luck. Thanks, Howard On 6/11/08, Bilinski, John <[EMAIL PROTECTED]> wrote: Hello, this is my first time in ARSList. I noticed that in version 7 you can only update the notification preferences for people records that are Support Staff* only! Why is this? I thought that you could update Non-Support Staff people's notifications as well. I read through all of the configuration books and PDF's I could find and found nothing on this. How can I update Non-Support Staff People records notification preferences? If Out-of-Box there is no way to do this is it recommended to make a customization? I found the active link that enables the "Update Notification Preferences" button on the CTM:People form so that it enables for Non-Support Staff people records will this work or is it more complicated than this? My customers need to be able to update non-support staff people records. Please if someone has done this before could you give me some hints of a workaround or at least a place to start. Thanks ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
