Ravi, And BMC support told me to do that for the mail messages form when I did my go-live (with ITSM 7, patch 2) last year, since the number of messages this system sends out is quite large.
Maybe BMC needs to create a clean up program, if the OOB method (the archiving funtion) is not to be used on that form. Howard On 6/11/08, Ravi <[EMAIL PROTECTED]> wrote: > > I am being told by BMC support to not turn on archiving for system forms. > This form is one of them. > Sokol, Brian wrote: > >> Can't you just turn on the archive for that form and set it to delete >> all records older then 90 days? >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Ravi >> Sent: Wednesday, June 11, 2008 7:20 AM >> To: arslist@ARSLIST.ORG >> Subject: Workflow to delete records from AR System Email Messages >> >> Hi: I am trying to build a escalation to delete records from AR System >> Email Messages form that have a create date older than 90 days. What do >> I include in Command Line field within the Run Process Action? The >> following doesn't seem to be working. >> >> Application-Delete-Entry "BMC:SSP:Issue" $Request ID$ >> >> Also is there a recommended way to delete data from this form rather >> than using escalation? >> >> Thanks >> Ravi >> >> ________________________________________________________________________ >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> >> > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
