The User tool
-----Original Message----- From: Howard Richter <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 11 Jun 2008 2:12 pm Subject: Re: 911: ITSM 7.x and Reporting ** Kathy, ? One question where are you runing the reports (web or the user tool)? ? Howard ? On 6/11/08, Kathy Morris <[EMAIL PROTECTED]> wrote: ** Hello, Its been a long while that I have been chiseling away at this mystery.? I can not figure out why this report is not executing in ITSM 7.x.? We are going live and I have all these reports from Crystal XI, that are not opening in Remedy.? Remedy says this is a "customization" so no help.? Even when we tried to copy the?OOB reports into a new record, the new copies did not open when we select "Run Report" button.??Only the original OOB reports run.? I?built an open window action AL, and?the Report still does not run.? There is no qualification for the report to pass thru the parameter. Does anyone have an idea why the reports are not opening?? There were 3 steps: 1. Add .rpt as attachment to Report Form 2. Fill in Category info in Report Form 3. Click Run Report button ? Am I missing a step? Get the Moviefone Toolbar. Showtimes, theaters, movie news, & more! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
