Kathy, If you are trying to run BO Crystal Reports XI .rpt files through the Remedy User Tool, I think, and someone correct me if I am wrong, XI is not supported even though the manuals say so, you have to use version 10. Crystal XI is meant to be used when accessing through the Mid-Tier or directly from the browser via the BO Crystal Reports Enterprise Server XI, which will cost your customers some serious cash to stand up due to the fact that SAP is raising the cost of Crystal Reports Enterprise CPU Licenses another 22% in mid June! Anyone who is planning on standing up or buying another CPU license for the Crystal XI Enterprise Server go out an buy your licenses now! I ran into the same issues when testing out Crystal with AR System version 7.1.0 but Crystal version 10 worked for me. I ran into a lot of issues and limitations with using Crystal 10 through the User Client and had to develop a user interface to force feed my SQL parameters through the active links instead of using the actual .rpt file to run the query when using the user client. We are going with the Enterprise Server XI for reporting. ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, June 11, 2008 7:25 PM To: arslist@ARSLIST.ORG Subject: Re: 911: ITSM 7.x and Reporting ** The User tool -----Original Message----- From: Howard Richter <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 11 Jun 2008 2:12 pm Subject: Re: 911: ITSM 7.x and Reporting ** Kathy, One question where are you runing the reports (web or the user tool)? Howard On 6/11/08, Kathy Morris <[EMAIL PROTECTED]> wrote: ** Hello, Its been a long while that I have been chiseling away at this mystery. I can not figure out why this report is not executing in ITSM 7.x. We are going live and I have all these reports from Crystal XI, that are not opening in Remedy. Remedy says this is a "customization" so no help. Even when we tried to copy the OOB reports into a new record, the new copies did not open when we select "Run Report" button. Only the original OOB reports run. I built an open window action AL, and the Report still does not run. There is no qualification for the report to pass thru the parameter. Does anyone have an idea why the reports are not opening? There were 3 steps: 1. Add .rpt as attachment to Report Form 2. Fill in Category info in Report Form 3. Click Run Report button Am I missing a step? ________________________________ Get the Moviefone Toolbar <http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp0005000000001 1> . Showtimes, theaters, movie news, & more! __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ________________________________ Get the Moviefone Toolbar <http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp0005000000001 1> . Showtimes, theaters, movie news, & more! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
