Dave, All of these are very good 'Remedy' answers. But it is likely your gut instinct of network is correct. Went through this a few years back. Of course the network is never to blame. One location 5 mi from the server was much slower than a location 200 mi from the server. We used coordinated stop-watch timings initially to document the issue. Then we moved to sniffer stuff. It was finally acknowledged that the building only 5 mi away had a very poorly designed network (old) and it showed many hops within the building. Probably went further than the 200 mi building.
Another factor that always played in a bit was how much video was being played at PC's. Remedy is chatty and all those little packets get stuck behind those big blobs of video. I don't remember the network terms, but had something to do with setting the priority of the applications on the network so our packets would go first before those other things. I think there was network load balancing in play too for that. Forgive me my poor network language. Good luck ... uphill battle against the network team ! Susan On Thu, Jun 26, 2008 at 11:13 AM, Ciplak, Can <[EMAIL PROTECTED]> wrote: > Dave, > > When did you notice this issue? Have you introduced any change to the > applications recently? > > If that is the case, try deleting .arv and .arf files at the client side > and see if deleting the files helps with the issue. > > Can Ciplak > NAV CANADA > > 613) 563-3512 > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David > Sent: June 26, 2008 10:18 AM > To: [email protected] > Subject: Re: Remedy - sensitive to network performance? > > Sorry ... > > Clients are all running on v7.0.01 user tool. No mid tier in use. > AR Server is running on Win2k3, 8 procssors > Database is running sql server on similar hardware/OS to the AR Server > > The server/database are very close to each other. Based in a data > center somewhere very remote from us in head office. Invariably here at > head office performance is fine, its other users who generally have > problems. > > From the experience and tests we've done it does appear to be sensitive > to network performance. Although having said that AR Server load is > around 20-25%, SQL Server normally 90+% load. > > Regards > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of William Rentfrow > Sent: 26 June 2008 15:06 > To: [email protected] > Subject: Re: Remedy - sensitive to network performance? > > > Can you give us more information about your setup? Database type, > server OS, web server type, etc? > > I assume you are using 1 AR Server connected to a local (relative to the > server) database. > > You did not mention whether or not you are using the Web or Windows > clients either. > > William Rentfrow > Principal Consultant, StrataCom > [EMAIL PROTECTED] > O 952-432-0227 > C 701-306-6157 > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of > Barber, David > Sent: Thu 6/26/2008 8:11 AM > To: [email protected] > Subject: Remedy - sensitive to network performance? > > > ** > > Hi, > > Has anyone experienced end-user performance problems with Remedy over > larger networks? > > We're running a suite of bespoke applications, and are finding that some > tasks such as opening/updating incidents can take orders of magnitude > longer in some locations. For example it can take me 8 seconds, but a > colleague at another location 2 or 3 minutes. > > Have been able to do some local benchmarks - typical ping responses are > circa 10ms, but at points when we find that even our performance is hit, > we find the network is responding to pings at maybe 60+ms. Our network > guys invariably say that the network is running fine ... > > So it appears that Remedy, or at least the applications we're running, > are incredibly sensitive to network performance. Any suggestions from > the list as to what we can do to improve performance? > > Regards > > Dave > > > This e-mail has been scanned for viruses by the Cable & Wireless e-mail > security system - powered by MessageLabs. For more information on a > proactive managed e-mail security service, visit > http://www.cw.com/uk/emailprotection/ > > The information contained in this e-mail is confidential and may also be > subject to legal privilege. 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