We have tried with a few users changing from the full server name to its IP address. No difference in performance, unless they're at a location that is having DNS issues (which is thankfully very rare).
Regards Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rocky Rockwell Sent: 26 June 2008 16:07 To: [email protected] Subject: Re: Remedy - sensitive to network performance? We did have issues with the many dns servers. People would use the server name instead of the fully qualified name. At the time we also had the domain up to the top of the dns list on peoples PC. But we do not use this network config anymore. I know it is a long shot, but these 2 items cuased us many issues at first. *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Ph#1: 214-567-8874 Ph#2: 325-450-5076 Barber, David wrote: > ** > > Hi, > > Has anyone experienced end-user performance problems with Remedy over > larger networks? > > We're running a suite of bespoke applications, and are finding that > some tasks such as opening/updating incidents can take orders of > magnitude longer in some locations. For example it can take me 8 > seconds, but a colleague at another location 2 or 3 minutes. > > Have been able to do some local benchmarks - typical ping responses > are circa 10ms, but at points when we find that even our performance > is hit, we find the network is responding to pings at maybe 60+ms. > Our network guys invariably say that the network is running fine ... > > So it appears that Remedy, or at least the applications we're running, > are incredibly sensitive to network performance. Any suggestions from > the list as to what we can do to improve performance? > > Regards > > Dave > > > This e-mail has been scanned for viruses by the Cable & Wireless > e-mail security system - powered by MessageLabs. For more information > on a proactive managed e-mail security service, visit > http://www.cw.com/uk/emailprotection/ > > The information contained in this e-mail is confidential and may also > be subject to legal privilege. It is intended only for the > recipient(s) named above. If you are not named above as a recipient, > you must not read, copy, disclose, forward or otherwise use the > information contained in this email. If you have received this e-mail > in error, please notify the sender (whose contact details are above) > immediately by reply e-mail and delete the message and any attachments > without retaining any copies. > > Cable and Wireless plc > Registered in England and Wales.Company Number 238525 > Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ
