Dave, When did you notice this issue? Have you introduced any change to the applications recently?
If that is the case, try deleting .arv and .arf files at the client side and see if deleting the files helps with the issue. Can Ciplak NAV CANADA 613) 563-3512 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David Sent: June 26, 2008 10:18 AM To: [email protected] Subject: Re: Remedy - sensitive to network performance? Sorry ... Clients are all running on v7.0.01 user tool. No mid tier in use. AR Server is running on Win2k3, 8 procssors Database is running sql server on similar hardware/OS to the AR Server The server/database are very close to each other. Based in a data center somewhere very remote from us in head office. Invariably here at head office performance is fine, its other users who generally have problems. >From the experience and tests we've done it does appear to be sensitive to network performance. Although having said that AR Server load is around 20-25%, SQL Server normally 90+% load. Regards Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of William Rentfrow Sent: 26 June 2008 15:06 To: [email protected] Subject: Re: Remedy - sensitive to network performance? Can you give us more information about your setup? Database type, server OS, web server type, etc? I assume you are using 1 AR Server connected to a local (relative to the server) database. You did not mention whether or not you are using the Web or Windows clients either. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ________________________________ From: Action Request System discussion list(ARSList) on behalf of Barber, David Sent: Thu 6/26/2008 8:11 AM To: [email protected] Subject: Remedy - sensitive to network performance? ** Hi, Has anyone experienced end-user performance problems with Remedy over larger networks? We're running a suite of bespoke applications, and are finding that some tasks such as opening/updating incidents can take orders of magnitude longer in some locations. For example it can take me 8 seconds, but a colleague at another location 2 or 3 minutes. Have been able to do some local benchmarks - typical ping responses are circa 10ms, but at points when we find that even our performance is hit, we find the network is responding to pings at maybe 60+ms. Our network guys invariably say that the network is running fine ... So it appears that Remedy, or at least the applications we're running, are incredibly sensitive to network performance. Any suggestions from the list as to what we can do to improve performance? Regards Dave This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. 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