Latency has little to do with bandwidth; don't let one guide you to a belief about the other. You can get the network latency without using windows ping (which uses icmp packets). Check out some of the tcp/udp ping utilities that are out there.
http://perform.wpi.edu/downloads/udp-tools/udp-heart.tgz http://webscripts.softpedia.com/scriptDownload/TCP-Ping-Download-11907.html Axton Grams On Thu, Jun 26, 2008 at 10:43 AM, Barber, David <[EMAIL PROTECTED]> wrote: > ** > With some of the local admin lockdowns not all can do ping/tracert. Adds to > the frustration. > > Have been going over this repeatedly over a few months, and most times have > asked the network teams for their feedback - invariably just get the "its > fine" responses. > > Latency differences between 1Gb/s and 10Mb/s would be huge, I've asked what > the network speeds are to some of the trouble spots. They somehow evade the > questions. I may start considering banging my head against a wall instead > of actually asking the network teams for assistance ;) > > Regards > > Dave > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Gary Opela (Corporate) > Sent: 26 June 2008 15:38 > To: arslist@ARSLIST.ORG > Subject: Re: Remedy - sensitive to network performance? > > ** > > Do a tracert from the remote user's computers J I don't know if it will help > or not, but I like to run them. Maybe you could see the hop that is causing > the 60 m/s ping times. > > > > Did your network guy check all of the network interfaces to make sure they > are all set on 1Gb/s? I've seen multiple times where a switch, or pc, set to > auto-negotiate, chose 10Mb/s instead of 1Gb/s, boy is there a big difference > there! > > > > Thanks, > > > > Gary Opela, Jr., RSP > > Remedy Engineer > > Leader Communications, Inc. > > http://www.5pointleader.com > > http://www.lcibest.com > > Best Product, Best People, Best PriceTM > > An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter > Sent: Thursday, June 26, 2008 9:30 AM > To: arslist@ARSLIST.ORG > Subject: Re: Remedy - sensitive to network performance? > > > > ** > > David, > > > > That sounds about right on the load (but with out knowing the number of > users and tickets created per day that is a guess). > > > > You could go olld school to pin down the issue. Have one of your remote > users (that see the slow down) with you at the same time and do the same > functions and time them. Do it at peak times as well as non-peak. > > Also have your network admin on the phone. > > > > hbr > > > > On 6/26/08, Barber, David <[EMAIL PROTECTED]> wrote: > > Sorry ... > > Clients are all running on v7.0.01 user tool. No mid tier in use. > AR Server is running on Win2k3, 8 procssors > Database is running sql server on similar hardware/OS to the AR Server > > The server/database are very close to each other. Based in a data center > somewhere very remote from us in head office. Invariably here at head > office performance is fine, its other users who generally have problems. > > From the experience and tests we've done it does appear to be sensitive to > network performance. Although having said that AR Server load is around > 20-25%, SQL Server normally 90+% load. > > Regards > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of William Rentfrow > Sent: 26 June 2008 15:06 > To: arslist@ARSLIST.ORG > Subject: Re: Remedy - sensitive to network performance? > > > Can you give us more information about your setup? Database type, server > OS, web server type, etc? > > I assume you are using 1 AR Server connected to a local (relative to the > server) database. > > You did not mention whether or not you are using the Web or Windows clients > either. > > William Rentfrow > Principal Consultant, StrataCom > [EMAIL PROTECTED] > O 952-432-0227 > C 701-306-6157 > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Barber, > David > Sent: Thu 6/26/2008 8:11 AM > To: arslist@ARSLIST.ORG > Subject: Remedy - sensitive to network performance? > > > ** > > Hi, > > Has anyone experienced end-user performance problems with Remedy over larger > networks? > > We're running a suite of bespoke applications, and are finding that some > tasks such as opening/updating incidents can take orders of magnitude longer > in some locations. For example it can take me 8 seconds, but a colleague at > another location 2 or 3 minutes. > > Have been able to do some local benchmarks - typical ping responses are > circa 10ms, but at points when we find that even our performance is hit, we > find the network is responding to pings at maybe 60+ms. Our network guys > invariably say that the network is running fine ... > > So it appears that Remedy, or at least the applications we're running, are > incredibly sensitive to network performance. Any suggestions from the list > as to what we can do to improve performance? > > Regards > > Dave > > > This e-mail has been scanned for viruses by the Cable & Wireless e-mail > security system - powered by MessageLabs. For more information on a > proactive managed e-mail security service, visit > http://www.cw.com/uk/emailprotection/ > > The information contained in this e-mail is confidential and may also be > subject to legal privilege. It is intended only for the recipient(s) named > above. If you are not named above as a recipient, you must not read, copy, > disclose, forward or otherwise use the information contained in this email. > If you have received this e-mail in error, please notify the sender (whose > contact details are above) immediately by reply e-mail and delete the > message and any attachments without retaining any copies. > > Cable and Wireless plc > Registered in England and Wales.Company Number 238525 > Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > This e-mail has been scanned for viruses by the Cable & Wireless e-mail > security system - powered by MessageLabs. For more information on a > proactive managed e-mail security service, visit > http://www.cw.com/uk/emailprotection/ > > The information contained in this e-mail is confidential and may also be > subject to legal privilege. It is intended only for the recipient(s) named > above. If you are not named above as a recipient, you must not read, copy, > disclose, forward or otherwise use the information contained in this email. > If you have received this e-mail in error, please notify the sender (whose > contact details are above) immediately by reply e-mail and delete the > message and any attachments without retaining any copies. > > Cable and Wireless plc > Registered in England and Wales.Company Number 238525 > Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > This e-mail has been scanned for viruses by the Cable & Wireless e-mail > security system - powered by MessageLabs. For more information on a > proactive managed e-mail security service, visit > http://www.cw.com/uk/emailprotection/ > > The information contained in this e-mail is confidential and may also be > subject to legal privilege. It is intended only for the recipient(s) named > above. If you are not named above as a recipient, you must not read, copy, > disclose, forward or otherwise use the information contained in this email. > If you have received this e-mail in error, please notify the sender (whose > contact details are above) immediately by reply e-mail and delete the > message and any attachments without retaining any copies. > > Cable and Wireless plc > Registered in England and Wales.Company Number 238525 > Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
