"Maybe the Mid-Tier needs to have a kind of "IP-Names" setting for ARS server aliases to allow for this kind of thing instead of needing to configure the Mid-tier to talk to "multiple" ARS servers. ( Not to mention needing to store the same password in multiple places on the Mid-Tier and to change it in multiple places when it changes.)"
That would one approach. Another would be to not cross-reference the ar server name provided by the user against the configured servers, but instead create a session and verify whether the target (provided by the user) resolves to one of the servers configured in the mid-tier, regardless of whether the name is explicitly listed as a server or not. The thing that originally took me down registering the same server under different names was flashboards. FB's will not render unless the name of the server they used to authenticate is explicitly listed in the server list in the mid-tier config (this applies to the user tool). That's to say if a user logged in to rdev01, which is aliased as remdev, and only remdev was listed as the arservers in the mid-tier config, they fb would return an error and not render. Axton Grams On Mon, Jul 7, 2008 at 11:56 AM, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Axton, > > Just to follow up on that... > > On v6.3 the form/field that your talking about is "AR System User > Preference" and field 'Server Login List' correct? > > BTW: I find that most records on my production system have a null > 'Server Login List' data set. (Which is interesting and must be the > default behavior.) > > Just to make sure I totally understand your formula... The Mid-Tier > config settings for > Home Page server = Preference Server (must be the same string) > > And the user can login to any other server (also configured on the > Mid-tier) and ONLY see the server that their "AR System User > Preference" record points at? (Or does it have to be the same value as > the Mid-Tier Config setting for "Home Page server" or "Preference > Server" to only see one server name in the list?) > > > Maybe the Mid-Tier needs to have a kind of "IP-Names" setting for ARS > server aliases to allow for this kind of thing instead of needing to > configure the Mid-tier to talk to "multiple" ARS servers. ( Not to > mention needing to store the same password in multiple places on the > Mid-Tier and to change it in multiple places when it changes.) > > ( Thanks for the tip Axton.) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Mon, Jul 7, 2008 at 11:33 AM, Axton <[EMAIL PROTECTED]> wrote: >> That may not be entirely true; if the home page server and preference >> server are the same, and the preference record only specifies that you >> are authenticating against one of the names, you can have all three >> listed in the mid-tier config without an issue. This is the approach >> we take; the default value for the field in the user preference record >> is the name of the auth server as defined in the mid-tier config. >> >> Axton Grams >> >> On Mon, Jul 7, 2008 at 11:15 AM, LJ Longwing <[EMAIL PROTECTED]> wrote: >>> ** >>> Each server you specify in your mid-tier config, is a separate server...even >>> if it's the same server with a different name, and as such Mid-Tier will >>> display all 3 in the application list. the only way to get rid of the >>> duplicates in the application list, is to get rid of the duplicates in the >>> Mid-Tier config. >>> ________________________________ >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of Janie >>> Sent: Friday, July 04, 2008 8:54 AM >>> To: arslist@ARSLIST.ORG >>> Subject: Using an Alias with MidTier >>> >>> ** >>> >>> Hi, >>> >>> >>> >>> Can someone shed some light on this for me? >>> >>> >>> >>> I have a Production Server (Server A), with a DNS alias (Server A alias). >>> The server also has a Fully Qualified Domain Name (obviously). >>> >>> >>> >>> The users log into the system using the DNS Alias. I have added the main >>> server name, the alias and the fully qualified domain name to the midtier >>> ARServer settings config page. Everything works fine – flashboards, URL >>> links, etc. >>> >>> >>> >>> What I have found though, is that, when logging into the midtier, the Home >>> Page shows the application groupings for the Alias and the Main Server >>> (sometimes the FQDN) server –just as they are listed in the midtier config. >>> (This looks exactly the same as when logging into the User Tool with more >>> than one server selected). Obviously, the midtier ARserver settings are all >>> the same server. Is there a way to only show one server's application forms >>> on the Home Page in the midtier? >>> >>> >>> >>> This is Midtier 7.1 P2 >>> >>> >>> >>> Thanks, >>> >>> >>> >>> JR > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
