The best way to do custom email is to use HTML templates. You create an HTML page with your desired page layout and include Remedy form fields by encapsulating the field name like so: #$$Summary$$# then create a new entry in the Email Templates form and attach the HTML file.
When creating or modifying notifications you can configure it to use this template. Be sure to include in the filter all fields defined in your template. If you don't, the resulting email will show the field name text (like indicated above) instead of the field value. Make sure only to include fields that have Public view permission. -Eli -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Palmer Sent: Thursday, July 17, 2008 11:57 AM To: [email protected] Subject: Email Notifications I'm currently on Version 6.3 with a SQL database. Is there a way to control how the email notifications are formated? When you include specific fields you want to send in the notifications. Can you control the order of those fields? If so how? Thanks, Timothy Palmer This email message and any attachments are for the sole use of the intended recipient(s) and may contain information that is proprietary to Ahold and/or its subsidiaries ("Ahold") or otherwise confidential or legally privileged. If you have received this message in error, please notify the sender by reply, and delete all copies of this message and any attachments. If you are the intended recipient you may use the information contained in this message and any files attached to this message only as authorized by Ahold. Files attached to this message may only be transmitted using secure systems and appropriate means of encryption, and must be secured using the same level of password and security protection with which the file was provided to you. Any unauthorized use, dissemination or disclosure of this message or its attachments is strictly prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
