thanks
Timothy Palmer
Eli Schilling
<[EMAIL PROTECTED]
ECREEK.COM> To
Sent by: "Action [email protected]
Request System cc
discussion
list(ARSList)" Subject
<[EMAIL PROTECTED] Re: Email Notifications
ORG>
07/17/2008 03:01
PM
Please respond to
[EMAIL PROTECTED]
RG
The best way to do custom email is to use HTML templates. You create an
HTML page with your desired page layout and include Remedy form fields
by encapsulating the field name like so: #$$Summary$$# then create a new
entry in the Email Templates form and attach the HTML file.
When creating or modifying notifications you can configure it to use
this template. Be sure to include in the filter all fields defined in
your template. If you don't, the resulting email will show the field
name text (like indicated above) instead of the field value. Make sure
only to include fields that have Public view permission.
-Eli
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Palmer
Sent: Thursday, July 17, 2008 11:57 AM
To: [email protected]
Subject: Email Notifications
I'm currently on Version 6.3 with a SQL database. Is there a way to
control how the email notifications are formated? When you include
specific fields you want to send in the notifications. Can you control
the order of those fields? If so how?
Thanks,
Timothy Palmer
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